UPS United Parcel Service UPS failed delivery, UPS fraud, UPS negligent, UPS not customer friendly, UPS defaults Atlanta Nationwide

Did the address need an apartment #? If so, who forgot to supply it? No carrier will deliver to addresses that have apartment or suite #'s without those number provided. UPS and FedEx do attempt to call, even attempt acquire the phone #'s when not provided. A postcard is sent through the postal system in an additional attempt to contact the intended receiver. The shipments are held for five business days. If no contact was made to acquire the required information, shipments will be returned. With UPS and FedEx, a bill will be charged to the account that created the shipping label. The post office will send a slip to the sender's address advising that a shipment was returned...and the return postage must be paid before the sender can have that shipment back. UPS Store's, to the best of my knowledge, are privately owned and do not charge for the return shipment fee.

Were you provided with a tracking #? If so, did you not monitor the tracking to see this? With the package being held past the expected delivery date, why did you not inquire of why the shipment was detained? Did that UPS Store forget to include the apartment #? Was it someone elses responsibility other that your own to monitor your tracking #? The protocol with your shipment is typical with all carriers and, without that apartment #, the results would have been similar will all of them.

Again, who initially forgot the apartment #? That is the party responsible for the problem. If it was the author of this report that forgot that #, then it's odd he/she is demanding the industry to modify protocol to fix their problem. If that UPS Store forgot the apartment #, then they should offer a refund for the shipment. No carrier/shipping facility would be legally responsible for anything more.