UPS Scam of two days delivery www.ups.com Nationwide

On Tuesday Friday 18th, 2013 I placed an order on Amazon for a car component I really need and paid 80 USD 
for a two day rush shippingwith UPS. I tracked the order with detail and everything was looking good. On 
June 20th afternoon I contacted one of the UPS agents on the chat and they also confirmed not to worry 
that the order was on its way. Likewise, someone from UPS also called and said that it was all good and 
it would arrive before 6 PM. Well, it didn't because there was an "exception". Meaning that someone 
apparently forgot to load the package into the truck but somehow it still made it to the system as "out 
for delivery". 
I have invested 3 hours++ of my life on June 21st contacting UPS and AMAZON over chat on 12 different 
occasions! TWELVE. All of them said not to worry, that the order was guaranteed our for delivery. Likewise, 
the local lady from UPS was apparently very upset she had to speak with a client and was always very 
condescending. 
First contact was at 9 AM. As the order was not arriving I started contacting UPS agents. All of them 
said the order would be delivered on or before 5 PM. Guess what? It was not delivered. Do you know why? 
Because there was another "exception". It seems that they forgot to put the package inside the truck again! 
Then I got a message saying I could pick up the package in California from a lady that apparently failed to 
notice I am in Florida.
After writing a complaint to UPS their solution was to give me back the money I paid for a service that was 
never performed. That is their concept of customer service. Should I be happy I am getting the money back 
for a service that never happened in the first place? It is now 20 (TWENTY) people from UPS I had contact 
with in two days and not ONE was able to deliver what was promised in the first place. Terrible experience 
and zero accountability.