Report: #551708

Complaint Review: U.S. Cellular

  • Submitted: Sat, January 09, 2010
  • Updated: Tue, August 24, 2010
  • Reported By: Ron — KEARNEY Missouri U.S.A.
  • U.S. Cellular
    P.O. BOX 0203
    PALATINE, Illinois
    United States of America


*Consumer Comment: About the early termination fee:

*Consumer Comment: early termination fee

*Consumer Comment: $35 fee

*Consumer Comment: I agree....but....

Show customers why they should trust your business over your competitors...

I got a cell phone for the family 3 lines with a promo plan nov 27th 2009 and canceled   JAN 8TH 2010 THEY hit me with $450 in term fees i think is unfair so i called to restore my acount and they said you will have to pay restore fees of $35 a line that is really a bad deal i have a bad taste in my mouth about us cellular........WHAT A BAD COMPANY   all cell phone companys are bad when they have to charge a earlly term fee that tells alot about there service and company!!!!
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#1 Consumer Comment

About the early termination fee:

AUTHOR: Rick c - (U.S.A.)

I don't understand what the confusion is with early termination fees.  It's simple. If you accept a phone at a discount from retail price, you are going to get locked into a plan. Do you think the carriers owe you a device that amounts to a hand-held computer for next to nothing without any ramifications if you jump ship? Listen carefully: YOU CAN SIGN UP WITH A CARRIER WITH NO CONTRACT, AND THEREFORE NO ETFs if you leave. The catch? You pay the full price for your device. Even the simple, cheapo phones retail for at least $150. Mid-range phones to high end smartphones go for about $275-$800. The folks over in Europe do it every day. But, if you accept a phone at a steep discount, and you accept a contract stating that you will pay ETFs if you leave within 1 or 2 years, then for crying out loud, don't be surprised when they enforce this.
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#2 Consumer Comment

early termination fee

AUTHOR: julie31 - (United States of America)

Nearly every cell phone company that offers a contact has early termination fees, that does not mean they are a bad company, it is for their protection. If they didn't charge the fee, people would be changing companies everytime a competitor has a better deal, this way, if you want to change companies early, you have to pay. Cingular, Sprint, AT&T, and US Cellular all have these fees. Also that restore fee is due to non-payment of a bill & they turned your service off, I have had that happen to me once since I have been with US Cellular were I was late paying my bill because it got lost in the mail & they cut my service. Otherwise, so far since I signed up in December of 2009 I have been happy with them. But if you are going to base the company on their quality of service by rather or not they charge service fee's, I would suggest going with a pay by month plan or a smaller cell phone company, because all the big one's charge early termination fee's.

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#3 Consumer Comment

$35 fee

AUTHOR: Jen - (U.S.A.)

You only get charged a $35 Reactivation Fee when you are canelled for non-payment! Next time tell the full story & pay your bills so you dont have this issue! I'm a US Cellular customer & know this to be true as I cancelled my service for almost 30 days & they started my account back up w/the same phone number & NO fee!!
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#4 Consumer Comment

I agree....but....

AUTHOR: Gallwin - (United States of America)

I was once a customer of US Cellular, and I could not stand them.  I enjoyed the free incoming calls and text messages, but I moved out of their service range.  I called them to get a new local area number, this is about 3 yrs ago, and they stated I was constantly roaming and it was costing them money for me to talk, using another company's towers.  They mentioned that after 6 months they would cancel the contract and I would have to pay the early term fee.Of course, I went off.  I cancelled the service and ended up paying the fee anyways.

Now that my sob story is out, I do have to say however that these early term fees are actually clearly stated in the contracts.  Anytime that anyone anywhere signs a cellular service contract, they need to read the fine print thouroughly.  It is clearly stated that you will pay up to so much, which is usually prorated based off of the remaining time on the contract.  In reality, noone that has signed a contract has any right to complain because we, me included, signed a contract stating we will pay it.  I wish it wasn't so, but c'est la vie.

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