• Report: #876701
Complaint Review:

US Direct Express

  • Submitted: Tue, May 01, 2012
  • Updated: Tue, May 01, 2012

  • Reported By: spektyr — Pennsylvania United States of America
US Direct Express
Austin, Texas United States of America

US Direct Express Funds Transfer Bug, Austin, Texas

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For the past couple of months the Funds Transfer function on the US Direct Express web site has been limited to 9 digit account numbers rendering it completely useless to me, and Im sure many other people who are collecting their benefits through US Direct Express, since the accounts I was transferring money to before they imposed this stupid limitation all have 10 digit account numbers. I brought this issue up with their customer support people just after noticing it and was told theyd make note of it. So far nothing has been done.

I find it appalling that a service trusted to help distribute Social Security Disability benefits doesnt seem willing to accommodate ALL the consumers who use their web site. I havent yet had any serious issues with US Direct Express but this inconvenience qualifies as a significant one in my opinion. I hope this post draws the attention of someone in US Direct Express who can expedite getting this issue corrected. Im also wondering if and when they plan to actually set up the Bill Pay function, which Ive been waiting for since I first started collecting benefits over 2 years ago.

This report was posted on Ripoff Report on 05/01/2012 01:31 PM and is a permanent record located here: http://www.ripoffreport.com/reports/us-direct-express/austin-texas-/us-direct-express-funds-transfer-bug-austin-texas-876701. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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