I took my car over there to get a simple OIL CHANGE...sitting in the waiting room waiting, they tried to rip me off by selling me an AIR FILTER...LIKE ALWAYS...regardless of how dirty or not it is. But thats not the rip off part...it get better! Get me keys back, get in my car, and turn it on. First of the bat, it started like shaking crazy, but I did't think it could possibly be from something they did. So I start driving down the street, didn't even get not 1 mile from where they were, stepped on the gas pedal to get out into traffic, and my car just dies INSTANTLY! Called my daughter to get a tow truck(she works at a tow company) and called my son(a mechanic) to see what the matter might be. I told him I just got an oil change and they tried to sell me a air filter AGAIN. He stops me right there. He wants me to check where the air filter goes and make sure it is all properly in place. OF COURSE...IT WASN'T!!! The uncertified "mechanics" had failed to put it back on properly. By this time, a very nice young man working for the City of Allen, just happened to be passing by and stops to see if I need anyhelp. He helped me out and got me on my way. As any pissed off customer would do, I went back up there to tell them by not correctly replacing the air filter, I almost had a accident with on coming traffic I was about to jump into right before my car died...ALL THEY COULD SAY *studdering* was well ma'am we are really sorry. Yeah, would sorry help if I was to get clobbered by the oncoming traffic?! HELL NO!! They REFUSED TO DO ANYTHING, and told me my ONE BAD OIL CHANGE would NOT hurt their business and let me go on my way without offering ANYTHING!!!!!!! MORAL OF THE STORY: Go there, get your oil change, refuse their scam SELLING an AIR FILTER, then go out into traffic and your car will died, and risk getting clobbered! I WILL NEVER BE BACK, AND WILL BE HAPPY TO SHARE MY STORY WITH ANY NEWS STATION, AND WILL BE POSTING MY a*s UP AT THEIR STORE SHARING MY STORY WITH EVERYONE COMING THROUGH THAT PLACE...I'LL EVEN GET SOME COUPONS FROM ANOTHER OIL CHANGE COMPANY AND PROMOTE THEIR BUSINESS THATS RIGHT ACROSS THE STREET JUST SO THESE PEOPLE WILL SUFFER!
Pissed off customer