Verizon Suspended Service Billing San Jose, California

I have a MiFi device through Verizon.  I haven't used it, so I wanted to cancel it, especially since my 2-year period had expired.  Instead of cancelling it, I suspended it, without accumulating charges.  I did not know what this actually meant --- the suspension would only last 3 months, and then I would start being charged again,  AND, the 2-year period (originally over in May) would be EXTENDED the period of suspension!  I saw that I was being charged for the MiFi after suspending it, so I e-mailed Verizon to complain.  They called me back and told me that they would credit me the amount on the bill BUT if I wanted to cancel I would have to pay early-termination fee.  I said that the 2-year period was over.  They said that it had been extended until August, and it would cost me $70 in early termination fees.
  This was not evident when I suspended -- I don't remember this being explained when I said to suspend the service on-line.
   If you want to CANCEL a line,  you are forced to call in.