• Report: #455613
Complaint Review:

Vesta T Mobile

  • Submitted: Tue, May 26, 2009
  • Updated: Sat, May 30, 2009

  • Reported By:Los Banos California
Vesta T Mobile
11950 SW Garden Place Orlando, Florida U.S.A.

Vesta T Mobile charged my account without my authorization Orlando Florida *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

*UPDATE Employee: the reps at t-mobile are telling you the truth

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I paid my bill of $63.21 by telephone on May 23, 2009. Just hours afterwards, Vesta T Mobile Made four other charges to my account. Two for $50. one for $25. and one for $10. I called T Mobile immediately, and they insisted that I had used my phone to request those charges. I was transferred over and over again to different departments (Where I had to explain over and over again from the begining) my situation, and the only response I ever received was "we do not keep you credit card on file so you must have requested these charges". I DID NOT REQUEST NOR AUTHORIZE these charges. I have no idea where they came from. I have more than enough minutes and extra's on my phone, there is no need to pay $135 for extra minutes! WHY CANT THEY SEE THIS. I have had T Mobile for over 2 years and never had any problems, but after this experience, I am really hating them right now. I had to file a dispute form with my credit card company, and I am hoping that will get my money back. Either way I will be changing cell phone companys very soon!

Los Banos, California

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder
Author of www.ripoffrevenge.com

Rip-off Report
PO Box 310, Tempe, Arizona 85280

Click here to read other Rip Off Reports on T-Mobil

This report was posted on Ripoff Report on 05/26/2009 10:43 PM and is a permanent record located here: http://www.ripoffreport.com/reports/vesta-t-mobile/orlando-florida/vesta-t-mobile-charged-my-account-without-my-authorization-orlando-florida-editors-sugge-455613. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

the reps at t-mobile are telling you the truth

AUTHOR: Lala - (U.S.A.)

sounds to me someone else has your credit card information. this is a common scenario of identity theft. for your financial security t-mobile is not allowed to keep your card information from a 1 time payment on file. and our systems will not do it. the only time card information is kept is if you have your account set up on easypay, however that does not run through the vesta system. vesta is a company/system that several companies, including t-mobile use for the prepaid accounts. so however much you would like to blame t-mobile this is nothing that could have possibly been done by the company. and we always tell you that any charges not made by you are to be disputed through your financial institution because by law if the charges were not made by you they are to return your money. if t-mobile had a way to pull the info up trust me we would. i personally went through vesta charges on my card through at&t several years back and know what you are going through. i have never ever had at&t service. my suggestion personally dispute with bank and have them issue you a new card.
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