• Report: #1086974
Complaint Review:

Virgin Mobile

  • Submitted: Tue, September 24, 2013
  • Updated: Tue, September 24, 2013

  • Reported By: Stacy — California
Virgin Mobile
Internet USA

Virgin Mobile Scammed by Virgin Mobile Internet

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My account is new and after 5 weeks the phone I bought quit working.  I called customer service and they determined that my phone was defective.  I was then told I would be shipped out a new phone and would receive it within 3 days.  I called back on day 2 to get the tracking number and was told that the phone was backordered and that I needed to wait 3 - 5 days.  I called back after 7 days and was told that I needed to wait another 7-10 days.  This is unacceptable!!!  I have no phone to use and have children and work...all of which I rely on my phone to maintain.  I broke my contract with Verizon with the promises that your company made and this is what I get?  My family opened 4 new lines that day and my phone doesn't work and two of the others are starting to go out.  I cannot continue with no cell phone.  I asked them to send me anything until the other phone gets in and was told no.  I was then told if I wanted to pay more, I could get a different phone.  This sounds to me like a scam to get me to pay more money.

This report was posted on Ripoff Report on 09/24/2013 12:41 PM and is a permanent record located here: http://www.ripoffreport.com/reports/virgin-mobile/internet/virgin-mobile-scammed-by-virgin-mobile-internet-1086974. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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