Report: #1042273

Complaint Review: Virgin Mobile

  • Submitted: Wed, April 10, 2013
  • Updated: Wed, April 10, 2013
  • Reported By: krjesen1 — Goshen Indiana
  • Virgin Mobile

    United States of America

Virgin Mobile told me they would refund my money then changed their mind. Internet

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I bought a phone from Virgin Mobile and a week later could no long receive calls or text messages. I let it go for a few days and then called to report it. They said the problem would be fixed in 2 days, it wasn't. I called back on Easter Sunday and told them I still didn't have service. I told them I wanted a phone that worked (my husband still had service so I know it wasn't a tower). They said someone would be in contact with about getting a new one. So I finally called on April 10, 2013 and said I was done and wanted them to end my service and refund my money for the month of no service and the faulty phone. They then, told me I could get a refund and transferred me over to tech support to file my claim. Tech support informed that I could not get a refund because it had been over 30 days since I purchased my phone. I informed them of a problem with my phone before the 30 days were up! I should have gotten a refund and then some for their mess up!!
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