Virgin Mobile virgin mobile and there customer service representantives United States Nationwide

The people at virgin mobile are illiterate they do not answer your questions or ever fix the situation. It all started because I had the $39.99 a month plan that i was suppost to be able to top up to pay for, well they started charging my credit card for the monthly payment so I called them and they said it was a one time charge. I called my credit card company and told them not to allow any more charges from virgin mobile since I already had a balance on my phone for $50.00.

Well the next month they tried to do it again and when I called customer service they said my account had been suspended because they could not charge the credit card (well of course they couldn't because I told the credit card company not to let them) I told them that I had already been over this last month and it was suppost to be taken care of I had $50.00 in top up money sitting on my phone!!

Well then after calling and talking to about 20 different people and getting hung up on numerous times they wanted me to send a copy of drivers licences, credit card statements, and the credit card. I sent all of the information( not really trusting them with all that info.) and a month later the phone is still not on I have talked to supervisors and everyone in between I am at the point where I am ready to sue them for all the time, hassle and money I have wasted on them.

Shilow
wichita, Kansas
U.S.A.