Virgin Mobile Change plan policy without notice Internet

You had 3 accounts that you don't use constantly but had contacted virgin mobile to reinstate one account?  If thats the case then whatever plan you had previously on the phones are void since you didn't continue the service.  From what the others have said the $35 are for new activations.  Since you have history you can't have that plan so they told you what plans they can give you.  The value of the customer should be in continued service, not someone who cuts back and forth and expects to get what they want even if some plans are terminated.  Its not that Virgin Mobile is perfect and unfowlable its just in this case they aren't doing what they want, they are just keeping with the rules and plans they have in place currently.  This isn't Virgin Mobiles fault in my opinion.

Your customer service rep isn't always going to know why corporate decided not to continue something.

Wow you sound a little upset? Anyway as far as this being a promotion this is not stated anywhere on your website or anywhere through your customer service people. I'm not asking you to train your customer service people because I'm sure they're being paid way below most Americans, it took her seven minutes to find me the complaint website. Or did she leave me on hold for almost 10 minutes to seek advice? And besides her saying I'm sorry, I'm sorry to almost every question I asked, I felt sorry for her because she was totally unknowledgeable about any of the practices of which she was employed to explain. As far as hopping to another provider I've been a customer with Virgin mobile for over a year. And the American way is to give gratitude to good paying stable customers. So to me it sounds like your $35 promotion is luring people in to treat them substandardly.... I've had this plan/promotion for almost a year and now you've taken it away that sounds really strange, don't you think? And yes there is something I can do, as most Americans would, state the truth and hope that others will never forget the American way, the customer is always right, especially if they have three accounts and have been a current good standing member for over 1 year, not hopping from promotion to promotion.

I am going to try to explain to you using my understanding of the situation. The $35 is a promotion to lure new people to the company service. This is a common tactic that any corporations, which are service provider of some sort, use to get new people signed up with them. Any old client would not be eligible for the promotion, and the bad part for you is that it is legal. You could switch your provider to get a promotion somewhere else, but you will eventually no longer be eligible with the new provider's promotion in the future.

Now let's talk about customer service people. The corporation do NOT pay or train these CS people to answer any questions about promotion. It is much easier to train these CS people to say "I don't know Sir/Mam" to avoid any further question to reason with them. It is a win win situation for the corporation -- 1)the answer usually pisses the caller off & the call would be dropped from frustration and 2)the company does not need to spend resources to train CS people to be knowledgeable which in turn minimum wage is enough.

So you may either accept it or keep hopping to another provider. Currently, there is nothing you can do.

 Because they said so. Obviously you no longer qualify for that plan. It could be that you let the SERVICE lapse in which case a new plan is chosen. As long as you carried and paid for that service they were obligated to give you the service at the lower price. If that term of service was over, then a new plan needs to be chosen.

Either way, its THEIR ball,its THEIR game, its THEIR service. THEY make the rules on the LUXURY services you recieve. And make no mistake a cellphone IS a luxury. If they feel you do not qualify for the $35 plan then you no longer qualify for it. Its not hard to understand. You just want your cake and eat it too.

THEN, as in the past, you had the $35 plan. NOW, as in the present and NOT the past, you need a different plan.All your post does is embarass you. You have shown that you cannot change when needed and you act like a spoiled little child when you did not get your way. Your post is a monument to self-entitlment. Next thing youre going to do is stomp your feet and hold your breath till they give you your way.

Times change and plans change. Get over it and start acting like an adult. Just because you did not get your way is no reason to make a negative post. Like I said, all it shows the entire web going public is that if a company or business doesnt give you your way, you feel its perfectly all right to post a negative review to try and get your way. Stop acting like a spoiled child and accept that things change.