Report: #1122094

Complaint Review: Virgin Mobile

  • Submitted: Sat, February 08, 2014
  • Updated: Sat, February 08, 2014
  • Reported By: morepetz13 — Lexington North Carolina
  • Virgin Mobile
    10 Independence Blvd,
    Warren, New Jersey
    USA

Virgin Mobile illegally charged my bank account for 5 months after I canceled service Warren New Jersey

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I had Broadband to go with Virgin Mobile for approximately 2 years with minimal problems .My payments were automatically deducted each month by debit card, processed through the Visa network. Starting in August 2013 I started having problems connecting to the internet. After numerous calls during September, to tech support, I was told there was no coverage in my area

On October 4th 2013 I switched to Verizon Wireless. I called and cancelled my account with Virgin Mobile at approx. 6:00P.M. on October 4th 2013.

On February 8th,2014 while reviewing my bank statements, I noticed that I had been charged $20.00 on the 29th or 30th of each month for the previous 5 months(Oct, Nov,Dec. 2013 Jan. & Feb. 2014). In December this charge also resulted in an overdraft fee charge of $36.00

On this day,(February 8th 2014), I immediately called Virgin Mobile and spoke with Austin, who said they showed no record of any payments being made during those months. H asked me to hold while he transferred me to the broadband support department. Of course, then, I was immediately disconnected.

  

 

 

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This report was posted on Ripoff Report on 02/08/2014 02:53 PM and is a permanent record located here: http://www.ripoffreport.com/reports/virgin-mobile/warren-new-jersey-07059/virgin-mobile-illegally-charged-my-bank-account-for-5-months-after-i-canceled-service-war-1122094. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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