CashApp Refused to refund $20 they sent to someone else that I wanted to send to a specific person via mobile app. Internet

I have used a mobile app called CashApp before to send money to a friend, with no problem. On March 5th or 6th, 2021, I sent money to another person, at least I thought I did, when somehow their system transmitted to another person with a totally different receiving code number than the person it was intended for had. A code came back to my mobile phone with a series of numbers and letters that I did not recognize. It was unclear if that group of digits and letters represented a confirmation code, or the CashApp account number of the recipient. In any case, if it was the recipient, I did not enter that.

There was a provision within the app for customer service. The details were entered and sent in. A response was received which suggested that I request a refund from the person who received the $20. I have no idea who that was, but proceeded to follow their suggestion.

As expected, no reply came from several requests. The company rep said that they do not issue refunds. To me, this is a scam and I wanted people to know about it via RipOffReport.com   Years ago, a company that hid among PO Boxes and vacant offices used a scheme to defraud my company. The FBI and ICC (Interstate Commerce Commission) and local police were notified and complaints filed with each of those government agencies. It was RIPOFFREPORT's carrying the complaint that caught the attention of that fraudulent company's attorney. A refund check arrived days after. Thank you, RIPOFF REPORT.COM for making that happen. It was in the thousands of dollars "fraud by wire"/interstate at that!

This CashApp loss is only $20. However, I wonder how many others are caught in this maze.