Charter Spectrum spectrum mobile charter spectrum Charge 35.00 restock fee on services that never worked. St. Louis MO

Where to start on this nightmare? I signed up with Spectrum Movile going from Verizon and porting my number over for the New Samsung Galaxy S10+ model. I have had nothing but dropped calls and total data loss while on calls lasting 2-4min max.

I feel as if they are draging this out to go past the 30 day window for return. I have contacted customer support numerous times, contacted tech support numerous times, told that they would open an rma ticket to get me a new device with nothing ever coming of it.

Every time I call back to see where the process was at was told no one opened a ticket and this happened 3-4 times and finally I just gave up and let them know I would have to return the defective device and was told that I would be charged a restock fee. Huh? For services that do not work?

So far I have been charged not only for the cost of the inital transaction and shipping but also for unlimited month which also I was never able to use. This is unacceptable. I am now thinking of ending all of my services with Spectrum. This has left a sour taste in my mouth.