Choice Home Warranty, Edison, NJ Choice Home Warranty failed to provide any service after daily calls and emails for a week Edison NJ

I purchased a home warranty on June 10, 2019 from Choice Home Warranty subsequent to purchase of my new home because it had consumer reviews higher in my area than companies I had previously used; however, Choice Home Warranty failed miserably when I needed help.

My contract (paid 3 years in advance) has a $60 per visit service fee and covers my garage door opener. My garage door opener stopped working 8/13/2019 and I contacted Choice Home Warranty on 8/14/19.  The garage door is a big deal in our home security because we do not feel comfortable in our home without the garage door being secured.

I have maintained home warranties with another company on other homes for the past 20 years and I have never failed to be contacted by a service provider within 24 hours to schedule an appointment when I reported an issue. After no follow up by Choice Home Warranty, I called on 8/15/19 for an update and was asked if I wanted to restart the process as if I had cancelled the request for service - which I definitely had not.

Starting 8/16/19 this trend continued daily with multiple phone calls and emails, often unanswered, with Choice Home Warranty. Despite my daily pleas for help, I received messages stating my claim was no longer being dispatched and a referral the the reimbursement process. Conversations with employees were circular and not productive at all because they tried to stay on a company script intended to start a claim day after day that did not fit my situation.

After it became apparent that Choice Home Warranty had no interest or intent to find a technician to access my claim, I followed up on the reimbursement option only to find none of the $115 service fee charged by the vendor of my choosing (which was the absolute last thing I wanted to do because Choice Home Warranty failed miserably to do their job) was covered.

I fully believe Choice Home Warranty is a fraud and include uninspired employees to further frustrate and humiliate customers and I suspect others have been ripped off as well. I was shocked at the hundred's of terrible reviews on every website including the BBB.  

If Choice Home Warranty cannot provide service some something as simple as a garage door opener, I cannot trust them to provide service to bigger systems that could jeopardise the health and well being of my family.  I need legal help to hold this company accountable and secure a full refund of my $1,522.50.