Cool Grandma Store didn't refund money Fremont CA

On July 5, 2019 I ordered two t-shirts for my grandchildren.  After talking with my daughter & describing them to her, she told me she would not allow her kids to wear them.  On July 11,2019 I sent a note to Cool Grandma Store using the link they sent me to tell me of the comformation. 

On July 17,2019 I recieved an email stating that the order had shipped. Once again I sent a note using the same link they had just sent me to let them know the package woud be going back UNOPENED REFUSED AT TE DOOR !!!! 

A few days later the package did arrive & I handed it back to the letter carrier UNOPENED !!!!!   I have been waiting all this time for my refund! Today, I decided to reach out to them to find out what the status is. I chatted with Gary who informed me they do not do refunds...just replacements if there were something wrong with the product. 

I told him (twice) that I returned it to the letter carrier unopened because my daughter would not allow the kids to where the shirts.  After a half hour he finally understood me & gave me an email address which I will use to contact Cool Grandma.  I thought perhaps I would shop again with them but after this I really don't think so.