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Report: #1482235

Complaint Review: geek techs -

  • Submitted:
  • Updated:
  • Reported By: LISA — Wenonah NJ United States
  • Author Confirmed What's this?
  • Why?
  • geek techs United States

geek techs Shawn Lawson manager@geektechs.co (844) 280-7858 intercede and pose as Best Buy's Geek Squad, take control of computer, diagnose fake problem and sold a $300 repair

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Exactly as the other person described, I was trying to reach Geek Squad as I am a customer with a 2-year contract with them,  they had me go to the best buy website and type 1-2-3 and redirected me to the service site.  I repeatedly challenged them on the need for a $399 Firewall on a computer fully protected and only a year old and under warranty according to the terms of our service plan,  but eventually they convinced me and "gave" me a $100 discount becuase of the service plan. 

Went to the real geek squad tonight for something else and they noticed the Geek Tech phone number at the bottom of my screen on my toolbar and said, THAT'S NOT US! That's when the fraud was discovered.  That and that I was still having computer problems.

This report was posted on Ripoff Report on 07/20/2019 06:22 PM and is a permanent record located here: https://www.ripoffreport.com/report/geek-techs/shawn-lawson-managerdotco-1482235. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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