Heart Of Texas Doodles Breach of sales contract - failure to provide puppy health and shot records as required by contract. Saginaw Texas

Our complaint is that this breeder failed to complete her obligations to provide the health guarantee and shot record, required of her under contract and that by remaining incommunicado, she denies us access to her by which to avail of the same contract's health warranty provisions, should our puppy qualify for a claim out to two years.

On 26 Nov 2019, we drove 6 hours to view and choose a puppy at the breeder's home in Saginaw, Tx with intent to return, after staying with friends over the Thanksgiving Holiday, to pick up the puppy and drive home. Instead, upon meeting the puppies, we chose one and paid-in-full ($2000), before leaving the house with the puppy.

The breeder, said her name was "Kayla" (or some similar sounding name), said she didn't have the Health Guarantee nor the Shot Record ready but would send them to us to arrive by Nov 29th or the 30th (ie: by the time we told her we would return home). Now, almost two weeks afterword, we have received no documents ... no calls ... no emails ... nothing.

Further, all our calls and texts to her phone are unanswered and her voicemail box is perpetually "full". When we went to her website to inquire at the "Contact Us" email tab, we discovered that there is no way to actually ... send ... the email; no button to send what we filled in there.

Remember, an honest breeder could and would have sent the missing documents by now - she has our address; nothing else needed to follow through if she ever intended to. 

We believe it is NO accident or coincidence that communication with this breeder only worked BEFORE money changed hands. Our own experience resembles that of other complainants. Interestingly, this woman called us twice as we were en-route to her home, saying she was having some phone and text trouble (pre-planting her excuses?) .. yet, this "trouble" seems only to have interfered AFTER we paid her.

Even if her phone/text trouble were true, we feel a responsible breeder would by now have just SENT us the completed documents and could/would have easily found a new or borrowed phone or alternative access to email by which to update us - not difficult for an HONEST and RESPONSIBLE person to do.

RECOMENDATIONS:

- Avoid this breeder .. period. We feel she is shady, at best

- At minimum, do NOT EVER pay her/them for ANYTHING before actually viewing and receiving your puppy and the health/shot records ...  in-person.

- If her contract's health warranty provisions are critical to you ... buy from a DIFFERENT breeder; we don't trust her to ever respond to a claim, much less stand by any of it.