Kilowatt Financial a Spruce Company Energy Service Experts Erratic billing / double billing / delay in refinancing my home - awaiting info from them (3) emails / 20 phone calls / 8 hrs, 44 mins. 22 secs on hold and absolutely no response. Dallas Texas

In 2012, I leased my solar with a different company who filed for bankruptcy in 2017.  My account has been taken over by 2 other compaines since then, without any issues.  In April of this year Kilowatt Financial apparently has my account now, and there has been nothing but issues ever since.  Received no notice that they were taking over my account.  I have auto pay with my payment due on the 15th of each month, however, they have taken a payment out anywhere from the 6th- the 23rd of the month.  My statements also continually show a past due amount for $14.31.  How is that possible, when I have auto pay?  In Oct, they took the payment on the 6th, which overdrew my account.  Due to the pandemic, money is VERY TIGHT.  And my lastest statement, which I received on the Oct 26th, doesn't reflect the Oct 6th payment, so they are double billing me.

I have attempted to contact them no less than 20 times via phone in the last 2.5 weeks, with my average hold time of 45 mins, before I am disconnected.  Today, Oct 27th, I was on hold for an hour and (14) minutes (which I have a photo of).  On the recording, it says that you can leave a callback #, and as soon as the next representative is available, they will call you back, but I have yet to receive even (1) callback in the (5) times I have left my #.  They also say for faster service, email them.  Well, I have emailed them (3) times (first one was Sept 8th) in regards to billing with ABSOLUTELY NO RESPONSE!!!

I am also trying to refinance my home, and according to their recording, I am suppose to email them and make sure I provide a list of information.  Well, in addition to the (3) emails for billing, I have emailed them an additional (2) times, at a different email address, providing all of the information requested, and again NO RESPONSE!!!  My lender has also called and emailed numerous times, and has also received no response.

This is UNACCEPTABLE!