Report: #1487209

Complaint Review: SnapTravel -

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Ripoff Report is Xcentric Ventures

Submitted: Sat, November 02, 2019
Updated: Sun, November 03, 2019
Reported By: VSerp — Atlanta United States

Author Confirmed

Why?

SnapTravel United States

Phone:
Web: www.snaptravel.com
Category: Travel Booking Agency

SnapTravel Snap Travel Took the money - didn't reserve the hotel room for me!

*Consumer Suggestion: Possible Solution

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We had the worst ever experience today, first time booking with SnapTravel! What a scam! An absolute fraud!

I booked for my partner a hotel in NY using their website. They sent us a confirmation email when we booked online, saying this is 100% warranted, and that you don't even need to check in, just say your name and get in! When my partner went to check in the hotel late in the evening, the hotel did not even have her reservation in the system!

It took them THREE HOURS and finally said sorry, we are all sold out! Their customer service is beyond terrible! Send you nonstop automated text messages, all BS!, there is no real person on the other side to care!

We ended up cancelling the reservation after 4 hours!

This report was posted on Ripoff Report on 11/02/2019 09:13 PM and is a permanent record located here: https://www.ripoffreport.com/report/snaptravel/snap-travel-took-money-didnt-1487209. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

Possible Solution

AUTHOR: Baker - (United States)

SUBMITTED: Sunday, November 03, 2019

POSTED: Sunday, November 03, 2019

Hello, sorry to hear about your misfortune. However, I may have a solution for you. If it's important that you get this resolved contact me at 703.662.4121 and ask for Baker.

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