Sprint Lied to me

I have been a loyal customer to Sprint and I finally decided to ask them, through their chat application online, why it is that Sprint does not offer their exsisting customers the same deals when upgrading their phones as they offer to the new customers. I know they are trying to get new customers and I understand making your already large business grow.

Why can’t the exsisting customers get the same deal. They are not concerned with keeping business only getting new customers. This is my conversation. I let the associate know I was an exhausting customer then I asked her the question I stated above. I was sent back that the website was down to check back in 2 to 3 hours. I knew they weren’t being honest with me and that they were avoiding the question.

I decided to start a new chat and tell them I was a new customer wanting to know about their plans. Everything somehow got fixed on their end in 2 minutes. Literally, it was two minutes and the reply that was sent back was they would be happy to help me. No website down. I mean I was on the website chatting. How could it be down?! Anyway, here is the screenshots from my conversation. Please excuse my typos in the first conversation. Sometimes you get to typing so fast you don’t even realize the mistakes until after they are sent.