5 Minute Rock Chip Express Free Rock Chip Repair University Place, Washington

On a white background sign with large red letters "FREE" windshield rock chip repair. When we stopped to inquire, the on-site technician said it would be free if we comprehensive auto insurance coverage, which we did and do.

However, there appeared to be a problem with my insurance company approving the repair. The on-site tech called his representative and she in turn contacxted our insurance company. We were informed by this person on the phone that our insurance company would in fact cover tyhe repair, so I authorized it.

This was in June of 2009. In early August, we received a call from 5 Minute advising us that our insurance company would not honor their invoice and that I would have to pay the bill. I refused. We later received an invoice for the repair. Again I refused to pay it because this was not an option given to us.

They should have told us that if for any reason the insurance company did not pay the bill, then we would be obligated to, we would not have had the repair done.

The draw sign to get people in is false! The repair is NOT free. Your insurance has to pay for it or the customer has to pay for it. That is a deceptive business practice. The definition I am familar with of the word free means without cost. If there is a cost of any kind, then the product or service is not free. Plain and simple. If you tell me something is free and I accept it, and then you ask for money for the free whatever, you lied. Buyer beware.