Complaint Review: A1Books - Netcong New Jersey
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- Author Confirmed
- A1Books 35 Love Lane Netcong, New Jersey U.S.A.
- Phone:
- Web:
- Category: Miscellaneous Companies
A1Books No way to contact them or get off their email list Netcong New Jersey
*Author of original report: A1Books secret email address
* : support.a1books.com
Show customers why they should trust your business over your competitors...
I bought one volume from A1Books and now they want to spam me for the rest of my life with reminders about their stupid reward points system. I go to their web site and find there's no way to close my account, no way to change my email address, no customer service phone number, and no way to send them an email. (The only address listed on the site is webmaster@a1books.com, which bounces.) Their so-called "Help Desk" is only for tracking orders; it provides no help and no way to ask a question.
I've never seen a company with such contempt for its customers. Avoid them at all costs.
Dave
West Mifflin, Pennsylvania
U.S.A.
This report was posted on Ripoff Report on 04/01/2009 03:25 AM and is a permanent record located here: https://www.ripoffreport.com/reports/a1books/netcong-new-jersey-07857/a1books-no-way-to-contact-them-or-get-off-their-email-list-netcong-new-jersey-439735. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2
support.a1books.com
AUTHOR: A1Books - (USA)
SUBMITTED: Tuesday, September 08, 2009
The email address provided by Dave is not a secret. It is the email address that is given to all the sellers who sell on A1books.com Marketplace. It is set up to help with technical issues. Buyers are asked to go to support.a1books.com as that is where the customer service team looks at tickets and responds.
Our marketplace manager reviews all the feedback left on our site and when she saw Dave's she emailed him to help him out. It was then where he believed he found a secret email when again it's just set up to help the sellers on our site.
#1 Author of original report
A1Books secret email address
AUTHOR: Dave - (U.S.A.)
SUBMITTED: Wednesday, April 01, 2009
Although A1Books goes to great lengths to keep customers from emailing them, when I gave them a negative seller rating they contacted me with a From address of seller@a1books.com and a Return-Path of seller@webnotions.com. So that's one way to reach them, even if they don't want to hear from you.
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