Aeropostale Bad shipping and BAD customer service & THEY DON'T CARE Internet

I ordered my son's Christmas gifts on Cyber Monday from Aeropostale. I was so excited at the deals I had gotten. Received email that order shipped 12/2/2010. Their charge hit my account 12/6/2010. By 12/13/2010, did not receive. I tracked it with UPS and it still stated "Billing Information Received" in status field. I called to inquire about my order and was told that it must be lost and confirmed that it was never given to UPS. I was promised that this would be investigated and I would receive an email in 24 hours. Nothing received, so I called again on 12/16/2010 and not only is it lost, but only 3 of the 6 items can be sent at all. It took them over 20 minutes to get me a manager, who couldn't help me any more than the girl who took my call (This is after the girl tried to blow me off twice without giving me a manager). I asked for the same pricing on other similar items, so I could still have my son's gift and was told they would need several days to give me an answer on this. I am going to be incapacitated next week, so I am unwilling to leave this to the last minute. I told them to refund my money in full and will never shop with them again. BUYER BEWARE! I will not find the Cyber Monday deals anywhere else now!