American eagle outfitters Cancelled an order without request Pittsburgh Pennsylvania

I placed 3 orders, one which did not go through to American Eagle's system yet I was still charged to my credit card. They told me to replace the order by calling them. I asked for another option to replace order as my phone doesn't make international calls. They said calling is the only option. I then contacted my bank to cancel the payment and tell them to investigate. While this incident was happening, American Eagle decided to randomly cancel my 2nd order without my request and they refunded me only $3 of the payment for that particular order. I did not even ask for cancellation, they went ahead and did so. I am very disappointed with their poor online service towards international customers. The emails they send to me are not even professional at times. I'm very disappointed.