Complaint Review: AscendTech - Willoughby Ohio
- AscendTech 4772 E 355th St. Willoughby, Ohio United States of America
- Phone:
- Web: datarecoverylabs.com
- Category: Miscellaneous Electronics
AscendTech Ascendtech Switch and Bait Willoughby, Ohio
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What a bait-and-switch. I had a hard drive that was no longer recognizable by the system, no crash noises, most likely a controller problem. I talked to them and they said that they would evaluate for FREE, and if my diagnosis was correct, a simple problem like that would most likely cost $250-350. I sent the drive out on Feb. 19. After receiving the drive, they reported the "good" news--my data could be recovered. The bad news--a quote of $1885. I requested on Feb. 26 that the media be returned to me, as the cost was more than I was willing to pay. On March 10, Data Recovery contacted me again to give me a revised quote of $1200. Again, I requested that my drive be returned to me. On March 22, Data Recovery again contacted me and asked if 'I had made a decision to proceed'. I again told them no, and ask that the data be returned immediately. So, on March 23, they reduced the quote to $800 (note, over $1000 less than the original price). Certainly not wanting to proceed with these rip-off artists, I again asked that my media be returned. On March 31, Data Recovery asked for a credit card to cover the $25 return shipping charge, which I gave them. On April 12, I called to find out where my drive was. They told me a BS story that my credit card had been refused and that they had informed me of this. A pure LIE. I gave them the same credit card and asked that the drive be shipped immediately. I FINALLY received my drive on April 16.
This report was posted on Ripoff Report on 04/19/2010 10:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ascendtech/willoughby-ohio-44094/ascendtech-ascendtech-switch-and-bait-willoughby-ohio-594585. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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