AT&T Mobility - AT&T Wireless The New AT&T, AT&T Cingular, AT&T Wireless, Cingular Wireless AT&T Wireless Purposely delayed support to void cool-down period Redmond, Washington

I ordered an Laptop Connect Card for AT&T Mobility on March 17, 2010 and received it promptly. The device was faulty out of the box. I would receive numerous error codes when trying to use the card. The code that appears the most frequently is Error 635. Every time I called AT&T I would go through the usual troubleshooting process. I informed the CSR that I have tried it on different machines with the same error messages. For the month of March I was not able to use the connect card at all. For the month of April I was able to download it for a total of 5 MB. By this time I was becoming quite aggravated at the device and AT&T. Every time I called they would tell me they would have to research the error message and call me back. They never call back and when I called back there was no record of the previous call so I had to start over each time. By this time I wanted to cancel and the CSR would apologize, say they would call me back, and when I insisted to return the device they would put me on endless holds while they process my request. Well since it was near the end of the cool off period they knew they had me by this point if they could stall me a bit longer. When I called the termination department they told me that since I was still in the 30 days I would have to go through another department to return the device and basically I was stuck in an endless loop.

Since then I have called numerous times, sent them letters and even a certified letter that was received on May 12, 2010 and signed for by B. Corona and as of today I have not had a response. I have called the office of the president and left voice mails and messages with no call backs. AT&T has no interest in resolving my issue at all.

For your reference the phone number for the connect card is 714-686-3819. At this point I want to return the device and no longer continue this line of service with AT&T.