Aveda Institute double charged promised to fix my hair now they want more money Ripoff Victoria British Columbia

I went to aveda salon on Jan.5/06 first off 1 side of my hair has some highlights the other half has none. Second they charged me $60.00 when it should be 30.00 for partial highlight.

I phoned and talked to the manager as soon as I got home 2and a half hour drive. She assured me that I would get a partial refund for my over charge and get my highlights fixed for free. I told her that I would have to wait for atleast a week because I had to go to a wedding 6 hour drive away.

She said no problem just call us when you get back. I phoned 6 days after that, someone else spoke with me and let me know that they had talked it over and decided they would not give me my money back and on top of that they were going to charge more money to get half of my head fixed.

I asked to talk to the owner and they would not let me, they said they would have a director call me. The director is there only once every 2 weeks on a tuesday. I call they put me to her answering machine. Impossible for me to talk to her.

Anyways I want to talk to the owner and let them know how Ive been lied to by thier employees. I want my full money back since I have to go somewhere else to get my hair fixed.

Mary
DUNCAN, British Columbia
Canada