Beau Derma -->> Ripoff Warning: "Free Trial Product" (for $2.99 S&H) is NOT a "FREE" product, as the company (Customer Service Rep) advertises! - California

-->> Ripoff Warning:

Free Beau Derma "Trial Product" (for $2.99 S&H) is NOT a FREE product, as the company advertises! - They do NOT advertise that they will charge your credit card $89.00 (or a % thereof), if you don't return the remaining "trial product" to the company within 3 weeks of cancellation!

I called to cancel my account, and thus the upcoming monthly auto-delivery (also unadvertised),
which was unnerving me, within 2 days of my purchase. This was well within the agreed upon 14 day trial period & within the 14 days in which I had to cancel.

I called Beau Derma's 888 number and a computer answered and immediately said "Push 3 to cancel." I did. Then another computer answered, and immediaty said, "Your account has been cancelled. We will charge your credit card $89.00 today, and no further product will be sent. No more transactions will occur on your account." Then it gave a confirmation number.

I was outraged! This product was supposed to be a "FREE" product for which I was to only pay $2.99, S&H, and if I cancelled within the 14 day period, then there would be nothing more charged to my account. Period! It had only been 2 days since I phoned in my purchase (to a live human, not online.) I had not even received the "free product" in the mail yet.

I called back, pushed "0" (which is NOT advertised) & talked to a Customer Service Representative for 35 minutes. She kept saying that since my account was now cancelled that I could be refunded 50%, then 65%, then 70%, (of my $89.00), via her repeated trips to talk to her Supervisor, leaving me on very long holds. I kept telling her that I wanted all -100% - of my $89.00 credited back to my account because I did NOT authorize the charge. I told her that when I pushed "3", that the computer had stated it would charge $89.00 to my account. I had NOT authorized this charge and I wanted my $89.00 credited back to my account. After she took the fourth trip to her Supervisor, and was unable to return my money to me, I asked to speak to her Supervisor.

I spoke with the Supervisor for over 30 more minutes. She kept using semantics & twisting words between "free trial" & "free product."

The bottom line, per her, was:
1) I had to return at least 50% of the "free product", that I had yet to receive, to the company, within 3 weeks, to receive a 100% credit of my $89.00 or,
2) I could pay the company $19.85 (22% of my $89.00 - or a 78% credit refund of my $89.00) for the privilege of NOT returning their "FREE" product!

I chose the latter. After over an hour of arguing with the Beau Derma Reps. on the phone, & then, the time, effort, and more money to return their darn "free product" via mail, I decided to pay the $19.85 & be done with it! - & them! Never again! I was duped and the company made off with my $19.85.

If I had to repeatedly argue for an increased percentage of my own $89.00 to be returned to me, and then I ended up paying $19.85 (78% credited back of my own $89.00), then just imagine that amount ($19.85 and up to $89.00, paid by those who don't fight) multiplied by the many other customers they trick.

Should have known that there's nothing "free" in this world, not even a "free trial product."

BUYER BEWARE! - DON'T BE TRICKED!

And be VERY careful who you give your credit card number out to, even if you call the company number yourself!

Hope I like the NOT "free" product!