Beau Derma Refund problem Santa Anna, California

Purchased trial size of eye area treatment.  Returned form at end of 14-day trial period stating I did not want to purchase more of the eye area treatment.  Received 2 more shipments and was charged on my Visa.  Returned lst packages on this 'subscription' and am returning 2nd shipment today.  Customer service rep. would not refund 100% of my bills.  Said they had not received the first return I made.  He went through a bunch of junk about refunding 15%, then finally said he could use his 'employee account' and refund 35%.  No deal!!!  Am contacting my charge card company, and told the customer service rep I was doing that and that I was filing a report with Ripoff.

2015-04-06   11:59:06