Bell Mobility Overcharges, Lies, Failing to Document, Poor Customer Service, Customer Service not avaiable in Country I live Nationwide

Where to begin? Bell Mobility is by far the WORST cellular phone company I have ever dealt with. A few months ago I added an aditional line and a MiFi device to my plan. It was a shared plan including 10gb of data between all devices. 10gb is a fair amount of data myself have only used 500mb - 1 gb monthly because i generally only use data for car trips and use wifi or internet otherwise. Within the first week of having this MiFi device and hardly using it my data shot up to "x" amount above the monthly plan and quit working randomly. I phoned into Bell complained and explained the situation. They made "adjustments" to the account and insisted to add more data to the existing package to override the data charges and agreed to send a new Mi-Fi device.

A few weeks later i recieved the device in the mail in time for my out of province trip for 5 days. When i got to the province i had NO data. I went into the bell store within the other province and asked my options. They suggested i add a temporary data package of 11gb and remove it if i need to earlier. Within those 5 days i had very limited data still and phoned in to complain. When I phoned in the plan was mysteriously not added and i had data overusage charges. Bell agreed to make a small adjsutment and again add aditional data to "override" the charges.  

A few days later my phone got stolen so I phoned in to blacklist the one phone. Again when I phoned in i found out my data was over. Bell agreed to compensate for the trip and made a small adjustment of 90 dollars of nearly 200. I requested that i recieve a phone call if my data is over or looks suspicious. They said they send texts. I informed them i never recieve these. They agreed they would phone and text teh next time.  Within this one month I shut off the Mifi device and was sharing ONE phone with my spouse. We phoned in to see if we were elidgable for an upgrade and we were told we were. SO we drove into bell to get a new cell phone.

When we got there we were told we were not elidgable for an upgrade and need to wait one more month. We phoned back into bell and asked if this were true they said no upgrade for a month. We asked again as to why were told we could upgrade, they could not give us a proper answer. A few days later we phoned back in to speak to a higher rep to see if we were eligable for an upgrade again we were told we could upgrade, so we drove to the bell store to get our upgrade. Once again denied the upgrade and informed we couldnt do so and need to phone in ourselves because the bell store only deals with sales not billing. We phoned back in to confirm this again and asked why were are told we are elidgable one day and not the next. they tol dus we need to wait till the probabtion peroid was up to upgrade. We waited the time for the supposed upgrade phoned in and found we were eiligable as well our bill was a WOPPING 600. We asked how.

They informed us our data was over. I asked as to how and they said it was carreid over charges from the previous month we took our trip. Our data was not compensated again...AND the bill wasnt 600 it was actually.. 1100!? I went online to look at the bill and the data usage. all data was normal until 2 specifc days there were HIGH neerly humanly imposible usages of data for ONE phone we shared and used WIFI for. We phoned in again to address the situation and asked them to look at the bill. They denied us and said they made too many "adjsutments" already. We asked to speak to higher rep, were shuffled from rep to rep, each time asking employee ID numbers and names.

We also asked to speak to a CANADIAN rep as we are from Canada and would preper to deal with someone from the country we live in. Again no success it is nearly impossible to get a hold of a CANADIAN rep when dealing with a Canadian usue? We were hung up on multiple times while waiting on hold. Eventually we got through to some sort of rep who looked at the bill and agreed it was outragous. We agreed to pay the 600 and they agreed to pay the remainder of the balance and set everything including data back to 0. We made sure to get a hold of employee ID numbers.

Fealing happy with the situation a few days later we decided to go forward and get our upgrade to finally have 2 phones again. All went well easy process, until we were notified yet AGAIN our outstanding bill is now 695 dollars. We phoned in to address the situation again and asked how. Again someone its a "carried over balance" our bill wasnt 1100 it was actually 1600 odd dollars. Where do these numbers come from? How do they just magically tack on this extra data? I was never phoned or informed my data was over. I never agreed to a paycheques worth of data charges. Also, the employee ID number was FALSE i was told and documentation was failed again.

They said they only agreed to pay 50% of the data charges prior and could no longer make any more adjustments. This was NOT the agreement and proper documentation on their end had not been done. I asked to be forwarded to a Canadian high rep,. again shuffled from rep to rep with no success or luck in finding a Canadian rep or ANYONE who could help me. Ive phoned in multiple times after with the same result, improper documentation and refusal of covering the data that i did not use. Same result they can no longer make any adjustments because they did use a favour by cover the 50% that we didnt use. I asked what the incentive is to stay with bell and they said they covered the 50% that should be enough. I asked each rep i spoke to if they would pay the bill and can afford a 1600 dollar bill monthly. No rep could answer that with a direct yes or no and basically i have been informed they limit their customer service and don't value me as a customer. This issue is yet to be resolved.

DO NOT GO WITH BELL, ASK for EMPLOYEE ID numbers and inform them you are recording the conversation and be sure to record it. They fail to follow through with negotations and give accurate information or document it.