Complaint Review: Solo Mobile & Bell Mobility - Vancouver British Columbia
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- Solo Mobile & Bell Mobility solomoblile.ca Vancouver, British Columbia Canada
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- Category: Cellular Phone Companies
Solo Mobile & Bell Mobility Do not sign with Solo, customer service reps do not want to keep customers happy Vancouver BC British Columbia
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Customer services reps Alison Parker, Francis (employee id 6008069), and Helen (employee id 6030444) are not willing to keep customers happy.
I recently signed up with Solo mobile and was informed that the first three months were free. This was incorrect information and the first three months are unlimited, not free. The store that I signed up at has admitted to the mistake and want to help me.
I spoke with Helen (6030444), she advised me that I had to go to the store and have them call and then Solo would credit my account for the three months for the mistake. Well, Helen lied. I went to the store and had them call the customer service and they did nothing to help me.
After telling me that they would credit the account they have gone back on their word and are saying that they will not even though not only did the store mess up (which they have admitted) but the customer service rep messed up as well.
They in no way want to keep a new or any customers happy. So here we are. I want everyone to know not to sign with Solo, you would be making a huge mistake!
Anonymous
Victoria, British Columbia
Canada
This report was posted on Ripoff Report on 09/30/2008 07:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/solo-mobile-bell-mobility/vancouver-british-columbia/solo-mobile-bell-mobility-do-not-sign-with-solo-customer-service-reps-do-not-want-to-ke-377472. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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