Complaint Review: Blooms Rewards - Haymarket Virginia
- Blooms Rewards 15405 John Marshall Highway Haymarket, Virginia U.S.A.
- Phone: 800-371-6048
- Web:
- Category: Florists
Blooms Rewards $10 discount unsuspecting $9.95 monthly membership! Haymarket Virginia
*Author of original report: Blooms Today (Rewards) -- Virginia complaint form link
*Author of original report: Blooms Rewards = Blooms Today
My wife ordered flowers for our mother and for a funeral over the phone. The customer service rep offered a $10 discount but didn't clearly communicate the intent or stipulations -- had it been clear there's no way we would have agreed to it.
The outcome? A $9.95 monthly charge from BloomsRwrd on our credit card statement for the last 3 months. My advice would be to avoid this company like the plague. Such tactics don't speak well of a company's ethics/sense of corporate responsibility in my opinion.
Ranonymous
Columbus, Ohio
U.S.A.
This report was posted on Ripoff Report on 05/01/2009 11:07 AM and is a permanent record located here: https://www.ripoffreport.com/reports/blooms-rewards/haymarket-virginia-20169/blooms-rewards-10-discount-unsuspecting-995-monthly-membership-haymarket-virginia-448042. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#2 Author of original report
Blooms Today (Rewards) -- Virginia complaint form link
AUTHOR: Ranonymous - (U.S.A.)
SUBMITTED: Tuesday, May 05, 2009
I would advise other people who have run into this same $9.95 membership problem to file a complaint and mail it to the Virginia Office of Consumer Services. Here's a link to their form (and be sure to sign the form when submitting it): http://www.vdacs.virginia.gov/forms-pdf/cp/oca/complaint/oca1complaint.pdf
Here's the update thus far:
A call to the company on 5/1/09 revealed they would check the recording of order that was made over the phone. If we (the customer) said 'Yes' to the offer, then they would not remove the back charges. A call to the company on 5/5/09 revealed they were denying our request to have the charges removed, per our apparent agreement on the phone order (which we're still not even sure what it was this $9.95 entailed us to)! I asked if we could listen to a recording of the conversation to hear for ourselves, we were told this was possible, but had to be done through the manager via a conference call. On 5/1/09, this wasn't possible because the manager was not in the office. On 5/4/09, we were told it the conference call was not possible because the phone in the manager's office wasn't working, but that they would call back when it was.
#1 Author of original report
Blooms Rewards = Blooms Today
AUTHOR: Ranonymous - (U.S.A.)
SUBMITTED: Friday, May 01, 2009
I contacted their customer service (1-800-520-0573). I was advised to cancel the 'account.' The CSR (customer service rep) advised that they would not be able to remove the charges until after listening to a tape recording of the conversation between my wife and the original order taker. The outcome of this review, whether my wife agreed or didn't agree to this offer, would determine if our (3) $9.95 charges will be reimbursed, or not. Asked if we're denied if it we would be privy to hearing a recording of that conversation, the CSR said it could arranged with the boss via a conference call. They are supposed to call us Monday with the results. We're keeping our fingers crossed.
Advertisers above have met our
strict standards for business conduct.