Bob Penkhus Volvo Mazda conned me into an unwanted service contract and refused to let me cancel it Colorado Springs Colorado

Below is from the Consumer Resource Guide/ Attorney General of Colorado

Here is the link: http://www.ago.state.co.us/consprot/CoResourceGuide.cfm

If the link is not displayed due to ripoff reports terms of service, just do a search for Consumer Resource Guide/ Attorney General of Colorado


They may be just trying to buy time. I would send them a letter requesting it be removed and have proof of it being sent to the general manager, say by certifid mail return receipt requested.

I would also go talk to him or her about the problem as it states below and advise him or her that if it is not removed and refunded or whatever, you will file the complaint with the Auto Industry Division of the Department of Revenue.

The reason I say send them a letter as well, because I am not sure about this, but I read somethign about cancelling certain services or contracts within a certain time, but I don't think it was your state. You may have up to a certain time frame to cancel that service contract, although you can't cancel the actual verhicle purchase unless for certain reasons in your state. This way you have proof of the request to cancel that for the complaint and how you were tricked in to having it, or what ever situation there was that occured.

Consumers with complaints about new car purchases from auto dealerships can be referred to the Colorado Motor Vehicle Dealer Board.

General information about the Motor Vehicle Dealer Board

This is the administrative arm in the licensing and regulation of motor vehicles, dealers, used dealers, wholesalers, wholesale auto auctions, and sales persons for the Motor Vehicle Dealer Board. Activities include the processing of license applications and fees, administering written exams to applicants, providing educational services to licensees and the public, conducting compliance audits, working with consumers and dealers to resolve complaints and investigating criminal complaints.

Complaint filing process

Before filing a complaint against a dealership, you need to contact the dealership and provide the information concerning the problem. If the general manager or owner does not satisfactorily resolve the problem, a complaint may be filed through the Auto Industry Division of the Department of Revenue. Information on filing a complaint with the Division is available at http://www.revenue.state.co.us/dlr/wrap.asp?incl=complnt.

you just are not part of the fully married side....

"After a long wait, the finance manager brought me into his office, where he ...."

You simply got tired from the buying and the waiting, and you simply let your guard down. These are standard tricks dealers use to wear you down and control you. [If someone makes you wait for them, they control you.]

Maybe next time

1. Have your own financing, rather than use dealer financing, if you did use dealer financing.

2. Go home after a long day of completing the purchase to rest and return the next AM for an appointed time with the linance man. If the linance man is more than 10 minutes late for your appointment, leave and reschedule.

3. Remember that car dealers make their living and feed their poor starving families by selling cars.

3.1 Do YOU earn your living and feed your poor starving family by buying cars? No? Then to hell with them- make THEM wait! You have time.