Complaint Review: Bob Penkhus Volvo Mazda - Colorado Springs Colorado
- Bob Penkhus Volvo Mazda 7455 Test Drive Colorado Springs, Colorado U.S.A.
- Phone: 719-785-9666
- Category: Auto Dealers
Bob Penkhus Volvo Mazda conned me into an unwanted service contract and refused to let me cancel it Colorado Springs Colorado
*Consumer Comment: Start acting now, you may run out of time.
*Consumer Comment: You are a member of the family but
About a month ago I purchased a used vehicle from Bob Penkhus. I knew exactly what I wanted, how much I wanted to pay for it, etc. I had really done my homework and was thrilled to find the exact vehicle for which I was searching. The deal was fair, I was treated well, and although I was exhausted after an entire day of car-buying, I went into the final phase of financing with a happy heart.
I was taken to another Penkhus location to finish the deal. After a long wait, the finance manager brought me into his office, where he quickly took me through the steps of finishing up the loan process. Well, even though I am an intelligent person and a pretty savvy consumer, he still managed to put one over on me.
When I returned home late that afternoon, I was dismayed to discover that I had been very cleverly manuevered into an expensive service contract that I did not want. (I can see now exactly how it happened, although at the time I fell right into the trap!) All it did was give me oil changes for the length of my loan at a very inflated price. (This was part of the "add-ons" that increase the commissions of the finance personnel.)
The next day I called the finance manager and told him I did not want the service contract. He got rather upset with me and said that I knew what I was getting into when I accepted it, that the loan papers were already processed and couldn't be changed, and that he was out of the office at an off-site sale and couldn't talk to me about it right then. He then switched gears and told me he needed to discuss it with someone back at the store and he would call me the next day.
Of course, he did not call me, and ignored my further attempts to contact him.
I then wrote a letter to the general manager of that site and explained the entire situation. I stated that I wanted a refund for the unwanted service contract to make things right. It has now been several days and I have yet to be contacted by him, either.
Since I keep hearing about how much the Bob Penkhus operation cares about their customers and how we are all part of the "family", I am a bit stymied as to why I have been blown off and completely ignored. I guess we are only part of the "family" until our money is in their pocket--then we become persona non gratis.
I am very upset about this. It has marred my entire experience with this car dealership, and you can be sure I will never patronize this dealership again, as well as encourage everyone I know to stay far, far away!
Colorado Springs, Colorado
This report was posted on Ripoff Report on 08/04/2006 08:42 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bob-penkhus-volvo-mazda/colorado-springs-colorado-80918/bob-penkhus-volvo-mazda-conned-me-into-an-unwanted-service-contract-and-refused-to-let-me-204623. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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