Report: #204623

Complaint Review: Bob Penkhus Volvo Mazda - Colorado Springs Colorado

  • Submitted:
  • Updated:
  • Reported By: Colorado Springs Colorado
  • Bob Penkhus Volvo Mazda 7455 Test Drive Colorado Springs, Colorado U.S.A.

Bob Penkhus Volvo Mazda conned me into an unwanted service contract and refused to let me cancel it Colorado Springs Colorado

*Consumer Comment: Start acting now, you may run out of time.

*Consumer Comment: You are a member of the family but

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Here is my experience with Bob Penkhus Volvo Mazda, where "nobody buys just one"...(ha!)

About a month ago I purchased a used vehicle from Bob Penkhus. I knew exactly what I wanted, how much I wanted to pay for it, etc. I had really done my homework and was thrilled to find the exact vehicle for which I was searching. The deal was fair, I was treated well, and although I was exhausted after an entire day of car-buying, I went into the final phase of financing with a happy heart.

I was taken to another Penkhus location to finish the deal. After a long wait, the finance manager brought me into his office, where he quickly took me through the steps of finishing up the loan process. Well, even though I am an intelligent person and a pretty savvy consumer, he still managed to put one over on me.

When I returned home late that afternoon, I was dismayed to discover that I had been very cleverly manuevered into an expensive service contract that I did not want. (I can see now exactly how it happened, although at the time I fell right into the trap!) All it did was give me oil changes for the length of my loan at a very inflated price. (This was part of the "add-ons" that increase the commissions of the finance personnel.)

The next day I called the finance manager and told him I did not want the service contract. He got rather upset with me and said that I knew what I was getting into when I accepted it, that the loan papers were already processed and couldn't be changed, and that he was out of the office at an off-site sale and couldn't talk to me about it right then. He then switched gears and told me he needed to discuss it with someone back at the store and he would call me the next day.

Of course, he did not call me, and ignored my further attempts to contact him.

I then wrote a letter to the general manager of that site and explained the entire situation. I stated that I wanted a refund for the unwanted service contract to make things right. It has now been several days and I have yet to be contacted by him, either.

Since I keep hearing about how much the Bob Penkhus operation cares about their customers and how we are all part of the "family", I am a bit stymied as to why I have been blown off and completely ignored. I guess we are only part of the "family" until our money is in their pocket--then we become persona non gratis.

I am very upset about this. It has marred my entire experience with this car dealership, and you can be sure I will never patronize this dealership again, as well as encourage everyone I know to stay far, far away!

Colorado Springs, Colorado

This report was posted on Ripoff Report on 08/04/2006 08:42 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bob-penkhus-volvo-mazda/colorado-springs-colorado-80918/bob-penkhus-volvo-mazda-conned-me-into-an-unwanted-service-contract-and-refused-to-let-me-204623. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

Start acting now, you may run out of time.

AUTHOR: David - (U.S.A.)

POSTED: Saturday, August 05, 2006
Below is from the Consumer Resource Guide/ Attorney General of Colorado

Here is the link: http://www.ago.state.co.us/consprot/CoResourceGuide.cfm

If the link is not displayed due to ripoff reports terms of service, just do a search for Consumer Resource Guide/ Attorney General of Colorado

They may be just trying to buy time. I would send them a letter requesting it be removed and have proof of it being sent to the general manager, say by certifid mail return receipt requested.

I would also go talk to him or her about the problem as it states below and advise him or her that if it is not removed and refunded or whatever, you will file the complaint with the Auto Industry Division of the Department of Revenue.

The reason I say send them a letter as well, because I am not sure about this, but I read somethign about cancelling certain services or contracts within a certain time, but I don't think it was your state. You may have up to a certain time frame to cancel that service contract, although you can't cancel the actual verhicle purchase unless for certain reasons in your state. This way you have proof of the request to cancel that for the complaint and how you were tricked in to having it, or what ever situation there was that occured.

Consumers with complaints about new car purchases from auto dealerships can be referred to the Colorado Motor Vehicle Dealer Board.

General information about the Motor Vehicle Dealer Board

This is the administrative arm in the licensing and regulation of motor vehicles, dealers, used dealers, wholesalers, wholesale auto auctions, and sales persons for the Motor Vehicle Dealer Board. Activities include the processing of license applications and fees, administering written exams to applicants, providing educational services to licensees and the public, conducting compliance audits, working with consumers and dealers to resolve complaints and investigating criminal complaints.

Complaint filing process

Before filing a complaint against a dealership, you need to contact the dealership and provide the information concerning the problem. If the general manager or owner does not satisfactorily resolve the problem, a complaint may be filed through the Auto Industry Division of the Department of Revenue. Information on filing a complaint with the Division is available at http://www.revenue.state.co.us/dlr/wrap.asp?incl=complnt.
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#1 Consumer Comment

You are a member of the family but

AUTHOR: Thomas - (U.S.A.)

POSTED: Friday, August 04, 2006
you just are not part of the fully married side....

"After a long wait, the finance manager brought me into his office, where he ...."

You simply got tired from the buying and the waiting, and you simply let your guard down. These are standard tricks dealers use to wear you down and control you. [If someone makes you wait for them, they control you.]

Maybe next time

1. Have your own financing, rather than use dealer financing, if you did use dealer financing.

2. Go home after a long day of completing the purchase to rest and return the next AM for an appointed time with the linance man. If the linance man is more than 10 minutes late for your appointment, leave and reschedule.

3. Remember that car dealers make their living and feed their poor starving families by selling cars.

3.1 Do YOU earn your living and feed your poor starving family by buying cars? No? Then to hell with them- make THEM wait! You have time.
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