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Ripoff Report | Brilliance.com Review - Boynton Beach , Florida
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Report: #1331983

Complaint Review: Brilliance.com - Boynton Beach Florida

  • Submitted:
  • Updated:
  • Reported By: StacyR — Bradenton Florida USA
  • Author Confirmed What's this?
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  • Brilliance.com 3469 Boynton Beach Blvd #3 Boynton Beach , Florida USA

Brilliance.com False appraisal of diamonds , defective diamonds , over priced Boynton Beach Florida

*Author of original report: Response

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 Spent over $5,000 in diamond purchase and customs rings for engagement. Paid over $2000 for diamonds that are feathered ( a s term in jewelry appraising for a crack that could break the stone) I was given an appraisal of $19,000 and the stones are garbage. I was told by 3 jewelers that my ring wasn't even valued at a $500 and because the feathering is centered its defective and they would not be able to resell . I have spoken to Jennifer@brilliance.com to work out a trade and even upgrade as I was not informed of the diamond quality and value honestly . They have ignored and simply stated the THREE other stores are wrong.

This report was posted on Ripoff Report on 10/06/2016 04:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/brilliancecom/boynton-beach-florida-33436/brilliancecom-false-appraisal-of-diamonds-defective-diamonds-over-priced-boynton-bea-1331983. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner

#1 Author of original report

Response

AUTHOR: - ()

POSTED: Monday, October 10, 2016

I received a call from Jennifer last Friday. She said she would like to work with me through this situation. I feel it's right to allow them to rectify this situation. I will keep you posted on the outcome of my diamond engagement ring. I feel it's fair to at the very least, have a diamond ring that is the true value of what I purchased with no feathering. 

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