Complaint Review: Brilliance.com - Internet
- Brilliance.com Internet USA
- Phone: 866-737-0754
- Web: http://www.brilliance.com
- Category: Jewelry Stores
Brilliance.com They did not provide a complete refund although the item was returned within 10 days and I followed all the procedures based on their return policy Boynton Beach, FL Internet
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I have purchased a fairly expensive engagement ring and was assured I will receive a full refund with 20 days after rescript of the ring for any reason. I did return the item 7 days after the rescript and getting a authorization code from the company.
They confirm the receipt of the item on time and intact and assured me a full refund within 20 business days.
I did not receive any refunds until 22nd day and it was only small portion of the refund. I contacted the company and they mentioned their bank cannot credit that large sum in one transaction which was not true. They promised I would receive the rest by the end of the week in small increments. This last Monday I noticed they still have not made the full payment and when I called them, their excuse was that we keep 10% for restocking fee which was not disclosed anywhere. I am taking legal action to recover the rest of my payment. I would advise any buyer to be extremely cautious about this company and their business practice.
This report was posted on Ripoff Report on 08/04/2015 09:32 AM and is a permanent record located here: https://www.ripoffreport.com/reports/brilliancecom/internet/brilliancecom-they-did-not-provide-a-complete-refund-although-the-item-was-returned-with-1246274. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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