Complaint Review: Brilliance.com - Boynton Beach Florida
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Confirmed
- Brilliance.com 3469 Boynton Beach Blvd Suite 7 Boynton Beach, Florida United States of America
- Phone: 1-866-737-0754
- Web: Brilliance.com
- Category: Jewelers
Brilliance.com Brilliance Diamonds,Brilliance LLC fraud,breach of contract,theft,false accusations,slander,dishonest,unethical,unprofessional, Boynton Beach, Florida
*Consumer Comment: Another similar bad experience at Brilliance.com
*Consumer Comment: Re: online ring purchase
*REBUTTAL Owner of company: Our Response
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
DO NOT BUY FROM BRILLIANCE!!! They have committed fraud and a breach of contract with our custom built diamond ring. We received the ring after a lengthy period of waiting as Jonathon made excuses as to why it was not sent.
Upon receiving the ring, we immediately noticed the centre diamond which was a .70 carat was CHIPPED, and that there were deep tool marks/scratches on the band of the ring. We promptly sent an email to Jonathon notifying him of our findings and concerns with the ring and that we were taking the ring to 2 accredited appraisers/jewellers to have it examined and assessed immediately. Both of the appraisers confirmed that the diamond was indeed chipped and that the ring had tool marks/scratches.
In addition, the 10 side diamonds were only 0.85 ct. and NOT a 1.0 ct. as we had purchased. These were NOT the E color and VS1 clarity as we had selected and purchased, but only G/H in color and SI1 in clarity (significantly lower in value and appearance-lower grade diamonds!).
The appraiser took pictures of the chipped centre diamond, and these were sent to Jonathon at Brilliance. The ring was sent back to Brilliance for warranty replacement at their request. Jonathon now falsely ACCUSES the certified appraiser of removing the centre diamond and damaging the diamond and the ring. The diamond was never removed from the setting to assess the damaged stone, and the pictures clearly show the chip with the diamond in the setting.
There are other facts and details which are not in this report to keep it as brief as possible. We have only outlined the main points.
Brilliance refuses to build us a new ring. They have our money and our ring, which constitutes theft. Be warned as we are not the first to fall victim to their tactics!!! DO NOT BUY FROM BRILLIANCE!
This report was posted on Ripoff Report on 03/01/2012 10:07 PM and is a permanent record located here: https://www.ripoffreport.com/reports/brilliancecom/boynton-beach-florida-33436/brilliancecom-brilliance-diamondsbrilliance-llc-fraudbreach-of-contracttheftfalse-acc-847426. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#3 Consumer Comment
Another similar bad experience at Brilliance.com
AUTHOR: Brent R. - ()
SUBMITTED: Friday, September 12, 2014
Brent Reinhardt
On Sep 11, 2014, at 9:17 PM, Jonathon Ohayon <jonathon@brilliance.com> wrote:
Brent,Under no circumstance will we continue working with you under threats or your harassment. You can retract your reviews, schedule a time to talk to me, and then I will gladly work with you on resolving this matter quickly and professionally. However, should you not want to resolve this between ourselves in a professional manner this will be my last email to you and I will submit this to our attorney and he will take all the necessary actions on our part.Have a wonderful evening,
Jonathon Ohayon
Chief Operating Officer
jonathon@Brilliance.com | 866-737-0754 | Direct: 561-424-2701 www.brilliance.com | Skype: yohayon
#2 Consumer Comment
Re: online ring purchase
AUTHOR: Joe S. - ()
SUBMITTED: Wednesday, August 21, 2013
It's unfortunate that your online experience was less than you anticipated it would be. Caution is always the rule when shopping for anything online, especially something as important as an engagement ring. Did you ever resolve your issue with Brilliance? And more importantly, are you now happily married with a new ring? Who do you recommend locally for an engagement ring? Cheers.
#1 REBUTTAL Owner of company
Our Response
AUTHOR: Brilliance,LLC - (United States of America)
SUBMITTED: Wednesday, April 04, 2012
The Jeweler who examined the center diamond for the customer damaged it and then blamed Brilliance. Additionally both "Gemologists" that reviewed the ring could not properly grade the side diamonds as they were channel set in the ring (there is no way you can know the total weight of side diamonds without weighing them). So our question is if Brilliance is so bad why would Mr. Chaput want to have us make him another ring?
Custom Ring jobs can take longer than most normal settings to complete, while we do apologize for the wait time we also spent a few days trying to figure out shipping schedules with the customers due to their only being available certain days of the week for home delivery.
Also, upon completion and delivery of the ring to Mr. Chaput He responded to us with this email:
"From: Mike Chaput
Sent: Friday, February 03, 2012 9:25 PM
To: Jonathon Ohayon
Subject: Stunning!
Jonathon,
The ring is absolutely stunning!! It looks brilliant!! We love the design, quality of stones, gold and the workmanship that went into making it! We are looking forward to seeing it in the daylight tomorrow!
Thank you for sending the invoice today. I printed it off and took it to Customs for clearance.
Laureen and Mike"
Brilliance prides itself on quality, no ring or loose stone leaves our offices if it is not exactly up to the standard that it should be.
Brilliance has offered to completely refund the custom ring and center diamond to no avail. Mr. Chaput has stated he would rather place bad reviews online instead.
Related Reports
04:36 PM
06:41 PM
10:15 AM
10:28 AM
New 
Updated 
Rebuttal 
Photo 
Advertisers above have met our
strict standards for business conduct.
