Complaint Review: Cash Energy - Scarborough Maine
- Cash Energy 8 Pleasant Hill Rd Scarborough, Maine United States of America
- Phone: 207-883-6700
- Web: http://www.cashoil.com/order.php
- Category: Fuel Companies
Cash Energy False advertising-customer service Scarborough, Maine
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Copy of email sent to them:
During the week of 12/14/09 I called in to have 100 gallons of heating oil delivered to my home in Minot. I spoke with a woman of whom I did not make note of her name. She quoted me a price of $2.279 to be delivered on 12/23/09. I arrived home to find that no oil had been delivered. I called your Lewiston office about the issue. I received a return call from Jim Hubbard stating that no delivery ticket had been printed form my delivery. He told me that I couldn't possibly have been quoted the above price. He told me that he could have a delivery made on 12/24/09 for $2.329. I can't say that I'm very pleased about this situation. Granted the difference is only $6.00 for the 100 gallons, but it's the principle that matters. I should not have to pay a penalty for a Cash Energy employee's error.
Copy of 2nd email sent:
I don't really want to make a mountain out of a mole hill over $6.00, but this whole situation irritates me. FACTS: I ordered oil. I was quoted a price of $2.279. I expected delivery on Wed. Dec. 23rd. at a quoted price. The oil was not delivered. I called to report the issue. I was told that a delivery ticket was not printed for me and that oil was not selling for $2.279 in the Lewiston area. I was told that 100 gallons would be delivered to me on Thu. Dec. 24th for a price of $2.329. This is not the first time that I have ordered from Cash Energy. Forget about the 6 bucks! I haven't even heard anyone from Cash Energy apologize for their error! Not to mention your initial brusque response. Is that how you describe "top-notch customer service"?
The owner, Les Thomas, is rude and couldn't care less if I gave him my business or not. As a matter of fact, he told me that Cash energy would no longer deliver heating oil to my home!
This report was posted on Ripoff Report on 12/29/2009 12:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cash-energy/scarborough-maine-04074/cash-energy-false-advertising-customer-service-scarborough-maine-546887. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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