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Report: #531775

Complaint Review: ClickDVDHouse.com - Internet Internet

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  • Reported By: SUE — ORLANDO Florida United States of America
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  • ClickDVDHouse.com Internet United States of America

ClickDVDHouse.com they misrepresented the product they were selling. Internet

*Consumer Suggestion: ClickDVDHouse.com - Solution to get a refund

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I ORDERED A 2 SEASON DVD BOX SET OF CAR 54 THE TELEVISION SHOW FOR MY HUSBAND FOR CHRISTMAS.  IT SAID THAT THEY WERE BRAND NEW DVD'S.  IT COST ME $60.90 WITH SHIPPING AND HANDLING.  FINALLY THE OTHER DAY IT ARRIVED.  TO MY SURPRISE IT CAME FROM BEJING, CHINA.  WHEN I OPENED THE BOX I WAS SHOCKED.  THE COVER ON THE DVD BOX WAS A PHOTO COPY FROM A PICTURE AND THE BOX WAS BROKEN.  THEN TO MY SURPRISE THE DVD'S WERE COPIES THAT SEEMED TO BE MADE IN SOMEONE'S HOUSE.  THE QUALITY IS VERY POOR.  I CALLED MY CREDIT CARD COMPANY AND THEY GAVE ME A PHONE NUMBER TO THE PLACE.  THIS COMPANY ONLY DEALS WITH EMAILS AND NO OTHER INFO IS PROVIDED.  WHEN I CALLED THE PLACE A GENTLEMAN ANSWERED AND WHEN I TOLD HIM MY STORY HE STARTED CURSING ME AND TOLD ME THAT I WAS INSANE AND USED PROFANITY LIKE CRAZY.  I TOLD HIM THAT I WANTED A FULL REFUND OR I WOULD START A CLASS ACTION SUIT AGAINST THE COMPANY.  WELL THAT SENT HIM OVER THE WALL AND HE KEPT INSULTING ME AND LAUGHING.  I PUT MY HUSBAND ON THE PHONE AND HE SAID HE PITIED HIM BEING MARRIED TO ME AND MY HUSBAND TRIED TO CALM HIM DOWN AND EXPLAIN THE REASON WHY I WAS SO UPSET BUT THEN HE CURSED HIM AND THAT WAS ENOUGH FOR US.  I WANT TO PROVIDE ANY ONE THAT HAS HAD A PROBLEM WITH THIS COMPANY THEIR TELEPHONE NUMBER.  THEY ARE LOCATED IN CAMP POINT, ILLNOIS AND THE PHONE NUMBER IS 217-334-4083.  ALL I WANT IS MY MONEY BACK AND HOPEFULLY SOMEONE WILL PUT AN END TO HIS BUSINESS AND HIM.  HE IS A VERY VERY SICK MAN.  STAY AWAY FROM THIS COMPANY.  PLEASE HELP ME GET MY MONEY BACK..   THANK  YOU,

This report was posted on Ripoff Report on 12/01/2009 06:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/clickdvdhousecom/internet/clickdvdhousecom-they-misrepresented-the-product-they-were-selling-internet-531775. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

ClickDVDHouse.com - Solution to get a refund

AUTHOR: A.S - (Canada)

POSTED: Wednesday, December 02, 2009

Hello, the same thing happened to me and I got my money back! See my report #524893 on November 17. They charged my credit card so I proceeded by finding out the company name and telephone number which appeared on my credit card statement. The information that came up is: What-a-Deal DVD, telephone number 1-6477229393. If they charged your credit card you should be able to get this information as well. Call your credit card company or check your credit card statements to make sure it's the same company that I listed above. It should be the same. Get in contact with them.

I called and a woman called "Alysha Stark" answered. I provided her with my name and order number. I explained her my situation and I managed to kindly reason with her, asking her for a refund. She said I would be issued out a refund in 5-7 business days. I also asked if they can send me an email confirming I was going to receive the refund. They sent me the email I requested and after 3 days, my credit card was refunded.

They have several websites... clickdvdhouse.com, clickdvdshows.com, tvdvdshows.com and many more. It is the same website layout, just different name. Oddly, they have gmail accounts and it is always "Tracy Wallace" emailing back and it's always "Alysha Stark" answering the phone. "Alysha Stark" told me that the reason why my order wasn't being canceled is because they get thousands of emails per day which enables them to open each and every email but oddly "Tracy Wallace" got back to all of my other inquiries except for the 10 emails I sent requesting cancellation!  I hope this helps you!

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