Conns Home Plus Failed to comply Beaumont, TX Nationwide

 I signed an agreement with Conns Home Plus back in February 2015. In this agreement, I was given the options to pay off my account with them in 12 months at no interest with their cash only option. On January 20th, 2016 I called to pay the remainder of my account. I was given the cash option fulfillment priced and agreed to the transaction given it would completely pay off this account. A few days later, I logged in to verify the account was removed which it was not. I called and was told that not only did I over pay for my items by $400 or so, the account would be removed after further escalation.

We are now in March and Conns has refused to close the account. Each time I call, they tell me that the department responsible can not be contacted externally and they will submit the closure again. It's now been submitted 4 times and there's been no response. I have 2 other open accounts with them that I'm stuck because I don't want to give them any more of my hard earned money but if I don't, my credit is down the drain. Do yourself a favor and DON'T do business with them, they obviously don't appreciate it.