Cornerstone Crossings in Las Vegas I think her name was Ariana or Adrina at the office Rude, Uncaring, Argumentative, Accusatory Las Vegas, Nevada

I am just going to add the letter that I wrote to their corporate office.


   On May 24th,2011, I David had my vehicle vandalized by someone throwing a rock and

shattering my windshield on my truck, police report incident #LLV110525001794.

I telephoned the apartment complex manager immediately of the incident. She had

told me that my truck was not the only vehicle that was vandalized that night.

I told her that I would be calling the police and having them do a report. She

told me that she was sorry and that she would have security come in a little later

than usual because I had given her a timeframe. I also informed her that there

was many lights out in that area. She said that she would have security do a

light count, which to this day the same lights are out 7-16-2011. I had to call

her back several times that day...One to inform her of the incident report

number and Two, to see if she could move my spot to an open location so that I

could keep an eye on my vehicle. She called me back and gave me a new spot. A

couple days later one of the security officers caught the young boys that were

throwing rocks and they confessed that they were the ones that shattered not

only my windshield but others as well that night.



    It is now 7-16-2011; I have finally been able to get my windshield replaced after driving

with it shattered. I proceeded to go to the front office where a lady by the

name of Ariana or Adrina was the only one in the office at approximately

1210hrs. She was in fact the rudest person I have ever come in contact with. I

told her that I had spoke with the complex manager about this incident and that

I would get her the receipts when I could get the windshield fixed. I also

asked about getting reimbursed for damages that happened on their/your

property. She told me "Honestly, theyre not going to reimburse you for

the damages, plus it happened so long ago". I told her that I am not made

of money and that this was the soonest that I was physically able to get a new

windshield. She said, "We're not made of money either, sorry". 

    I told her that I had spoke with the complex manager and what I had said about getting

her the information about the incident. She insisted the complex would not

cover it and that when incidents happen such as this, they have their own

people that do the work and that I would still have to pay for it. She insisted

that the complex manager told me that they have their own people that repair

these types of damages. I told her that the complex manager told me no such

thing. If she had told me that, why would I have had to wait to get the

windshield replaced? She insisted that she did tell me and I said no, she

didn't. She then told me that the complex manager has been there for 10 years

and that yes she would have told me. I dont care if she has been there 30

years, she did not mention to me anything about them/you having no such people

that fixed windshields or any kid of damage that happens to or within the

property. She said that the complex is only responsible about the inside of the

apartments and not the vehicles that are outside of the complex. She then took

my report and receipt for the windshield and said, "I will make a copy and

send it in, but theyre not going to cover it".  I really hope that this is an isolated

incident and that other complexes do not mistreat their renters and guests in

such matters. My total bill for this is $190.00 for the windshield and the

trim. I have read the lease agreement, section 18C, and according to that sub

section it does not say acts of vandalism as a responsibility of the lessee. In

parenthesis it notes (except for damage resulting from foreseeable negligent

acts of lesser). The area whereas my vehicle was located at the time of the

incident was poorly lit. According to police statistics, poorly lighted areas

have higher crime rates. These areas are still poorly lit even after I had made

mention of that fact. Also, nowhere in the lease does it reflect that the

property has individuals that do their repairs. 

I really hope to hear something soon, thank you for your time.