Complaint Review: Cosmetique - Vernon Hills Illinois
- Cosmetique PO Box 5850 Vernon Hills, Illinois U.S.A.
- Phone: 800-6218822
- Web:
- Category: Mail Order Services
Cosmetique Unsolicited merchandise Vernon Hills Illinois
*Consumer Comment: Read and Understand COMPLETELY before providing your CC information
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Cosmetique sent my mother unsolicited merchandise and has sent her threatening collection letters to try to make her pay. When she offered to return the merchandise, Cosmetique did not offer to pick it up or send a prepaid mailer or credit return authorization to include with the merchandise. We filed a complaint with the Chicago BBB and Cosmetique replied that they could not locate her account. Cosmetique continues to ask her to pay for this unsolicited merchandise even though she has explained three times that she did not request the cosmetics. My mother is a retired senior citizen living on a fixed income. Cosmetique is preying on seniors and threatening these honest citizens to intimidate them into paying for unsolicited merchandise. This business practice is a violation of Federal mail order laws and Cosmetique should be stopped from doing business this way.
Richard
Austin, Texas
U.S.A.
This report was posted on Ripoff Report on 04/24/2007 10:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cosmetique/vernon-hills-illinois-60061/cosmetique-unsolicited-merchandise-vernon-hills-illinois-245551. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Read and Understand COMPLETELY before providing your CC information
AUTHOR: Satisfied Customer - (U.S.A.)
SUBMITTED: Saturday, March 22, 2008
When accepting the free make-up package be sure to read everything, on every page, rather than scanning. Below are the terms and conditions copied and pasted directly from a survey in which Cosmetique is an offer:
As an introduction to the Cosmetque Beauty Club, you will receive your first Cosmetque Collection for only $5.00 plus $5.95 shipping and handling. Then, as a Cosmetque member, you'll save over 50% off retail values on exciting, new beauty collections, sent to you monthly. Plus, occasionally you'll receive special collections ideal for gift-giving. No matter how high their value, you'll pay only $19.95 plus shipping and handling, for each future collection you choose to buy,conveniently billed to your credit card at the time of shipment.
Your complete satisfaction is guaranteed! Each beauty collection will feature a wide variety of full-size prestige cosmetics and fragrances - never any samples. You have no obligation to purchase another collection. If for any reason you are not completely satisfied, you may return any collection for full credit and you may discontinue your membership at any time.
These terms and conditions are also stated on all print campaigns. (mail in offers). The terms and conditions are in 7-8 point font, thus easy to read with the naked eye.
I respond to internet offers, mail offers and surveys all the time, not just Cosmetique; However, I am sure to read every page thoroughly and am sure to cancel immediatley after I see the first CHARGE to my credit card (NOT when I receive the first pkg, that can be too late).
Bottom line: protect yourself from yourself and READ all the small print before providing your CC information.


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