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Report: #1273259

Complaint Review: Creditcardprocessing.com -

  • Submitted:
  • Updated:
  • Reported By: Rich — Newark New Jersey USA
  • Author Not Confirmed What's this?
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  • Creditcardprocessing.com USA

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 I was charging 35 transactions totaling over $11000 I got an e mail from a guy named Juan at risk management Dept. I was advised that my account is suspended & under review. They were asking for invoices on these transactions & 3 months of bank statements. I submitted everything he asked for including e mails with credit card payments. I kept calling & calling leaving voice mails after 6 days he answered the phone giving me a speech "why are you leaving me so many voicemails do you think I'm gonna do it faster" I explained him that I need these funds for payroll so he said that the reason they holding my money because my limit is $2000 & I charged over $11000. When I told him that on my profile with them it shows $20000 not $2000 he said he has to look in to it. He promised to call me by end of the day but he didn't. Next day I kept calling again asking for a supervisor but again I was promised that someone will call me but no one did. After a total of 10 days I got a hold of this Juan he told me that risk management decided not to approve these transactions & it might take up to 6 months for them to return my money, after arguing he said that the only thing I can do is to refund the cards, so far they refunded about $2000 only but now when I tried to re use these cards with a different processor these cards declined. Now I'm running after my customers asking them to pay me but so far no success. SHAME ON THIS COMPANY. DONT USE THEM THEY ARE A BUNCH OF RIPOFFS WITH NO CUSTOMER SERVICE

This report was posted on Ripoff Report on 12/10/2015 06:10 AM and is a permanent record located here: https://www.ripoffreport.com/reports/creditcardprocessingcom/creditcardprocessingcom-1273259. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Yes, but look at all the money you saved!

AUTHOR: Lorenzo D. Magnificent - (USA)

POSTED: Thursday, December 10, 2015

You could have signed up for credit card processing through your own bank down the street where they know you and you know them. But they also want a big bite, so you swallowed the bait - hook, line, and sinker - and signed up with someone promising you low rates.

Not only do these people not know you, but you do not even know for sure where they are or how to find them. They are just voices on the phone and apparently not very good at it.

Your average transaction was just over $300 each.  That would give any third-party processor nightmares because if any of those charges are disputed or declined the first one to eat it will be the processor.  His only recourse is to hold your money until he is certain there is no dispute or charge-back.

If you had let your bank handle your credit card processing, you would at least have a live person to speak with if there was a problem.  And problems would not likely show up because the bank knows you and knows where you are.

 

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