Complaint Review: dataretrieval.com - Internet
- dataretrieval.com Internet United States of America
- Phone: 800-339-7150
- Web: dataretrieval.com
- Category: Miscellaneous Electronics
dataretrieval.com Quoted me over the phone a max of $899, sent me a bill for $3750, then lowered the price to $1500 if I would sign a reoccuring agreement for $65. I asked for my drive back, they wont tell me where it Internet
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I found dataretrieval.com from a google search. I called to get a quote because they showed they had a location here in Indiana. I was given a quote of $199 for a 6 hour diagnostics, and guaranteed 4 day recovery. I was told that the maximum charge after the diagnostics no matter the issue would be $899. I drove over two hours to Indianapolis and found that I was dropping the drive off to an answering service, not a data recovery company. It took two days to get the quote back that was supposed to be a max of $899 was $3750. I called to talk to someone to get this corrected. I spoke to several people everyone promised to call me back personally within one hour. No one ever calls back. Finally I recieved an e-mail from steve.s@dataretrieval.com saying they would give me a 52.17% discount if I would sign up for a reoccuring fee to my credit card of of $64.20 per month. I loged into the web site before reading the reoccuring fee part to pay for my data recovery and paid the fee's. I called in several more times with no response. I had to send threatening e-mails to get any response. Finally I was supposed to be given to the top supervisor (david.a@dataretrieval.com). He assured me that he would reverse the reoccuring fee. I will skip over the next 50 or so no return calls, and un-answered e-mails. They require you to sign a form that the payements are un-reversable even if they dont recover anything. The re-occuring fee's were never reversed. I keep getting e-mails saying my data wont be released till I sign all of the forms, and make the final payment. I also get other e-mails saying the data is recovered. They have also raised the final payment over $300 from thier last quote. I have asked if 100% of the data is re-covered and get no response. I dont even know if they really recover data. I even offered to drive to where ever my drive is and pay cash, or cashiers check because I DO NOT trust them. I feel totally screwed with no where to turn except legal council. I was advised to call the local police department and file a claim for theft. I see that there are many other reports on here with very similar issues. I would suggest to everyone else to do the same!
This report was posted on Ripoff Report on 03/26/2012 06:42 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dataretrievalcom/internet/dataretrievalcom-quoted-me-over-the-phone-a-max-of-899-sent-me-a-bill-for-3750-then-859338. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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