Complaint Review: Dealtime321 - Walnut California
- Dealtime321 P.O. Box 466 Walnut, California USA
- Phone: 951 454 0837
- Web:
- Category: Auto Parts
Dealtime321, hidlight168, Andy Wu Sold defective HID lamps. After I returned them under warranty, no refund, no communication. Walnut California
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I bought the Xentec XENON HID KIT on January 3, 2014 on eBay for $22.50 (eBay Item number: 350964583588, Paypal Transaction ID #3XS91415J2468115C). Additionally, installation charges were $45.00. The bulbs worked at first. Then, after a month, the left headlight would flicker and come on intermittently. Soon thereafter, the right headlight would also flicker and come on intermittently. A week later, none of the headlights come on at all. Clearly, the bulbs were defective.
Since the bulbs were under warranty, I contacted the seller ("Annie") on March 17th. I was given the run-around with excuses ranging from "you ordered the wrong part for your car" to "you installed the bulbs incorrectly". After a series of email exchanges, during which I had to remove the bulbs, switch the left bulb with the right bulb, put on my old bulbs, etc., the seller finally agreed to refund the money after I shipped the bulbs to him.
By this time, 90 days had passed and the eBay transaction had become "stale dated". As a result, I couldn't use the help of eBay Customer Support. However, I continued to correspond with the seller via email. I shipped the bulbs to the seller on May 8th and received a delivery confirmation. However, since then, the seller has refused to reply to my emails. I have sent him a multitude of emails, but he obviously believes that I have no recourse, since I cannot seek the help of eBay. I would like to inform Mr. Andy Wu that he is in for a surprise if he believes that he can cheat customers by selling them defective merchandise and get away with it.
This report was posted on Ripoff Report on 07/06/2014 03:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dealtime321/walnut-california-91788/dealtime321-hidlight168-andy-wu-sold-defective-hid-lamps-after-i-returned-them-under-w-1159919. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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