DHI Do not provide the service we pay for

DHI is ripping every individual off here in Afghanistan. They claim to provide a service in which they have not lived up to. This have been going on for year. Let me give an example. They have package services, one is (up to 5mb) $159.00. The second is (up to 7MB) $239.00. Mind you neither one ever reaches the up to amount nor do you even get to 1mb. For the prices that we pay the network is unstable always has packet loss and they always say we are sorry, the cause is from our upstream provider. That upstream provider is a LN (Local National) that resides in Afghanistan. Every 2 to 3 days the network has packet loss. I ask how can they fix this and they always say its out of there control. For the amount of money they charge its such a ripoff. They are a Monopoly out here in Afghanistan due to the fact they are the only one. This is not right they are ripping off contractors and soldiers. I have zero respect for a company that is suspose to provide a service to hardship tours, and the service is not up to par. Imagine how much they make off of us, you trying to tell me they can not find a better solution.