Direct Express Comerica Direct Express allowed someone in Georgia to get a replacement debit card for me and they drained my account. San Antonio Texas

I am a 66 y.o. single female on Social Secuirty.  My check is sent to Direct Express and put on a debit card each month.  At the first of this month I went to purchase a money order for my rent and my card was declined stating "invalid card".  After three attempts I went home and checked my account online.  It said I had $3.84 in my account.  My statement showed nine withdrawals at two ATM's in Georgia which amounted to $1179.00.  I live in Washington.  I immediately contacted Direct Express to find out how this had happened.  They informed me that on the 27th of July a person contacted them stating they needed a replacement card using my name and they wanted to change my address to a town in Georgia.  Direct Express did send the person a replacement and charged my account $4.00 for the replacement card and $13.50 for expedited mailing.  By the 1st of August they received the card and took $1179.00 out of my account.  Direct Express stated they would dispute the charges and they said they would sent me a questionnaire which I needed to return in 3-5 business days.  I had to fax them 2 pieces of ID and a current utility bill with my name and address on it.  I did everything they told me to.  When I didn't receive the questionnaire I contacted Direct Express and told them I had not received the questionnaire and they said they would send me another one which I also never received. 

I went ahead and sent a letter of complaint to Direct Express in San Antonio, Texas which they received on the 15th of August.  I have contacted Direct Express almost daily and have been hung up on, told I could not talk to a Supervisor, told there was no number that I could call at the dispute center and just given the run around.  The customer service representatives have been very rude to me and treated with disrespect.  I still have not heard a word from Direct Express and cannot get any answers.  I was told about "provisional credit" but have not been able to get this.  They said "if I qualify".  I asked what the qualifications were and they stated there were no specific qualifications, it was up to the investigators.  Now they say I qualify but have not gotten it because the investigators might decide not to give it to me.  I have not been able to pay my rent this month or pay any bills.  I am getting threatened with my power being shut off and my phone.  The people at Direct Express could care less.  I did nothing wrong here and I am being treated like a criminal.  I think the government should look into Direct Express because I am beginning to think this was an inside job.  I don't know if this has happened to anyone else but this has caused a lot of problems for me.  I cannot get anyone to help me and I do not know what to do.  Who knows if I will get my money next month of not.  It took someone  only four or five days to turn my world upside down and I have been fighting with Direct Express all month and cannot find out anything.  I do not understand how Direct Express can allow someone to get my card and withdraw all my money and then treat me like they have and they don't care.  I hope Social Security really looks at this company and reevaluate who they send our money to.