Complaint Review: Direct Express - Dallas Texas
Direct Express Comerica Bank Theft of SSI money Dallas Texas
*UPDATE EX-employee responds: Stop using Direct Express
*Author of original report: Response
*Consumer Comment: I agree with above that ID theft was committed
*Consumer Comment: Your ID Has Been Stolen
January, 2019 I called toward the end of the month to verify, as I always do that my monthly funds, $513.00 were pending for February. At that time I was told that my card and pass code were no longer valid. Direct Express was the only entity that had my SS number, Express card # and passcode.
Further conversation with a customer service rep and a supervisor resulted in my being stonewalled, and neither of them would give me their names. I discovered that a phone call from a Colorado Springs phone number came in to them and a request was made for an emergency card to be mailed to an address in Miami, Fl. It is apparent to me that no due diligence on their part was undertaken to verify that it was me....because it was not me. I have had the same phone # for decades and it is not a CO. Springs # nor do I live in Miami. The emergency card arrived in Miami before the end of January, funds, my money was loaded onto that card on the 1st of Feb, not the 3rd which is the usual date that funds are distributed. That money was then withdrawn at an ATM in Miami!
I have gone to Social Security Office in my community, filed a report with them and the local police and had a conversation with the branch manager of Comerica Bank who issues the cards but claims no responsibility for what Direct Express does. My understanding of this whole process is that the Department of the Treasury sends a bulk sum of money to Direct Express, through Comerica, that I don't know, and Direct Express handles distribution on a monthly basis. In my opinion this is a recipe for fraud, theft, disaster!
I do no use my Direct Express card for online purchases, I do not bank online, I do not keep sensitive identity information on my cell phone or my laptop. A subsequent call to those theives at Direct Express, their fraud division, to file a report, I was told I would be mailed a form to fill out and mail or fax to them....I called them last week. mid-February, I have yet to receive that form.
A cursory internet search revealed to me that theft of Direct Express funds has been going on since at least 2012!!!I have written to CA state officials, filed a report with the Office of the Inspector General.
The level of theft is in the 100 millions of dollars as of last year!!!I believe that this internal graft is at the behest and guidance of Direct Express executives, I remind you of the case of Wells Fargo Bank executives commanding the rank and file to open false accounts to meet specious goals for bonuses for them.
This wholesale theft of funds is being inflicted on vulnerable seniors who need those funds for basic necessities.
This report was posted on Ripoff Report on 02/27/2019 08:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/direct-express/dallas-texas/direct-express-comerica-bank-theft-of-ssi-money-dallas-texas-1474407. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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