Complaint Review: Direct Merchants Bank - Tulsa Oklahoma
- Direct Merchants Bank PO Box 21222 Tulsa, Oklahoma U.S.A.
- Phone: 800-205-9988
- Web:
- Category: Credit Card Fraud
Direct Merchants Bank Misrepresentation & Fraud regarding Re-Aging Program Tulsa Oklahoma
*UPDATE EX-employee responds: Resolution
*Consumer Comment: Another Strike Against Direct Merchants Bank
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I had a Direct Merchants MasterCard account in the late 1990's. In 1998, I lost my job and began having financial difficulty. I contact DMB to notify them of my situation and see if there was any sort of relief available. While they said they were sorry for my problem, there was nothing they could do for me.
Well, it wasn't long before I was late with my monthly payments and they raised my interest rate to nearly 30%. Add to that the late and over-limit fees and the harrassing phone calls, and in in no time at all, my account balance had nearly doubled.
For months, I basically ignored the collection calls, until one day, I received one from a person who said "don't hang up...I can help you!" Intrigued, I listened as she told me that she would like to enter my account into a "re-aging program," in which the balance would be frozen, with no additional interest or fees added. A structured monthly payment plan would then be put into effect.
I told the rep, named Shelby Washington (probably a false identity) to send me the paperwork. She told me there was no paperwork, but she could get it started if I sent a check for $175. Although I was skeptical, I wrote and sent the check. But I "earmarked" the front of check "To deposit this check indicates acceptance of this account to the "re-age" program introduced to me by Ms. Shelby Washington."
Well, the next month's statement came, complete with interest, late & over-limit fees. I called Ms. Washington, who told me, "sometimes it takes accounting a while to get caught up" and that the next month's statement would reflect the changes. Next month, same thing. This time, however, when I called, I was told that a) there was no such thing as a "re-age" program and b) there was no Shelby Washington working there.
At that point, I told them they would never see another penny from me and to take me to court. After accruing interest and penalties for another year or so, they finally sent the account to a third party for collection.
Fast forward to 2005 and the thrird party collection agency is suing me for payment for an amount that is nearly triple the original balance. After meeting with a court liason for mediation, I told them I was only willing to pay 50% of the amount being sought. When asked why, I told the liason the whole story and showed him the cancelled check. He then told me to get an attorney because he felt that I had a strong case. He told me to have the lawyer do a discovery on Direct Merchants to see if in 1999, they a) offered a "re-age" program and b) had a Shelby Washington in their employ.
Unfortunaltely, an attorney I spoke to told me that his retainer would cost me more than the case is worth. And I really can't afford to hire a lawyer at this time anyway. So, I'm going to court on April 5, 2005 with nothing more than my story and the cancelled check as my proof. If anyone out there has a similar story, I would appreciate hearing about it. And if you're an attorney and can offer me some advice on the best way to deal with this situation, I would be grateful.
Thanks for taking the time to read this sad tale.
Lawrence
Lake Ronkonkoma, New York
U.S.A.
This report was posted on Ripoff Report on 03/26/2005 09:10 AM and is a permanent record located here: https://www.ripoffreport.com/reports/direct-merchants-bank/tulsa-oklahoma-74121/direct-merchants-bank-misrepresentation-fraud-regarding-re-aging-program-tulsa-oklahoma-136465. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE EX-employee responds
Resolution
AUTHOR: Retention - (U.S.A.)
SUBMITTED: Sunday, January 29, 2006
Lawrence I pray you find an end to this and perhaps by now you have. I am a former employee of Direct Merchants. I worked in Customer Service in the 2nd tier of that department. We always gave our names in the behinnings we were mandated to provide first AND last names on every call, later in middle of 2005 approximately that was relaxed to only giving first name. However at no point were we given creative freedom to provide fasle names. I can only speak for policies within my former department. Collections I'm not sure. To be honest the way that department operated from what I heard [again not having direct experience with that department] just made me feel uncomfortable, but they always worked within the legal framework.
For the most part we cannot confirm nor deny if someone works there. for example I give you my name John X. Smith and you call back to speak with me the next rep might be in another site and doesn't know me, but regardless of that we dont confirm nor deny who works there or not. In my understanding collections does/did have payment assist programs, based on each individuals situation. Sometimes nothing could be done and a recommendation to seek credit cousneling would be made. Lawrence after a certain amount of consecutive billing cycles your account was delinquent and / or over limit the charges for those fees do stop. Collections may even be able to negotiate a waiver of said fees in accordance with a "promise to pay" or payment agreement. I'm not entirely sure of re aging since I wasn't in that department so I don't know on that.

#1 Consumer Comment
Another Strike Against Direct Merchants Bank
AUTHOR: Allen - (U.S.A.)
SUBMITTED: Tuesday, April 12, 2005
Lawrence,
I too had the IDENTICAL experiences dealing with DMB, even down to them using the same name, Mrs. Washington. My experience took place during mid 2000. I have since learned that the people in collections do not give out their real names, for fear of somebody stalking them, so there could have been many men & women all using the Washington name, or Jones, or Stevens, etc., etc.
Unfortunately I am no longer in possesion of any of my cancelled checks from that time frame.
Three days ago I received a letter from a lawyer representing a company that "bought" the debt from DMB, looking to collect $4000. Until they can show me in black & white, from the first day of being issued the credit card account, they will not get anything from me.
I am very interested to hear how things went for for you in court the other day.


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